Total CFPB complaints
4
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 4 complaints
SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH — Debt Collector Complaint Profile
CFPB complaint profile across 1 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH
- Written notification about debt
Written notification about debt
3 complaints
- False statements or representation 1
False statements or representation
1 complaints
B
Grade B · 71.7/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH?
SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH has accumulated 4 total CFPB complaints across 1 states, with 0 filed in the most recent 12 months against 4 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 1 states, led by South Carolina with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 71.7/100 places SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
1
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
71.7/100 composite
Response-quality profile
How SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 1.8%
Share of US states + territories with at least one filed complaint against this collector.
How does SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH compare to its peers?
SOUTHSTATE BANK, N.A. … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-01 2019-07
Top Consumer Issues
Written notification about debt3 (%)
False statements or representation1 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH come from?
The states where consumers have filed the most CFPB complaints against SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH
Across 1 states with at least one filing
- South Carolina
South Carolina
4 complaints
Frequently Asked Questions
What is the most common complaint against SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH? ▼
The most common issue consumers report about SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 4 complaints filed with the CFPB.
Are complaints against SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH increasing or decreasing? ▼
Complaints against SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH have been stable. The company received 0 complaints in the last 12 months.
What is SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH's reputation grade? ▼
SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH has a reputation grade of B (score: 71.7/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH respond to consumer complaints? ▼
SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH has a 100% timely response rate to CFPB complaints.
In how many states does SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH operate? ▼
SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH has received CFPB complaints from consumers in 1 states, with the most complaints from South Carolina (4 complaints).
What can I do if SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If SOUTHSTATE BANK, N.A. - 520 GERVAIS STREET BRANCH violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |