This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 32 complaints

Sound Collection Services - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade C.

Complaints by issue type

What consumers report about Sound Collection Services

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 59.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Sound Collection Services ranks ahead of 41% of the 5,283 collectors PlainCollector grades - 59% keep a cleaner CFPB record, on 32 all-time complaints and a 77% timely-response rate.

41st pct
reputation rank of 5,283 graded collectors
32
CFPB complaints, all-time
77%
answered inside the CFPB window
8
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Sound Collection Services?

Sound Collection Services has accumulated 32 total CFPB complaints across 9 states, with 8 filed in the most recent 12 months against 24 historical complaints before that window. The trailing-12-month volume represents 25.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Attempted to collect wrong amount". The company posts a 77% timely-response rate against a 14% consumer-dispute-after-response rate.

Complaints have been recorded across 9 states, led by Washington with 16 and Texas with 5. Normalized against the full CFPB collector database, the reputation score of 59.5/100 places Sound Collection Services in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

32

low-volume (CCDB)

Last 12 months

8

25.0% of all-time complaints

Stable →

States active

9

regional footprint

Timely response rate

77%

acceptable band

Consumer disputes

14%

average (vertical avg ~19%)

Reputation grade

C

59.5/100 composite

How does Sound Collection Services's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

60 41st percentile higher than 41% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Sound Collection Services versus the debt-collection vertical average.

Timely response within SLA 76.7%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 14.3%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 16.1%

Share of US states + territories with at least one filed complaint against this collector.

How does Sound Collection Services compare to its peers?

How does Sound Collection Services compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Sound Collection Servi… National average
Complaints (last 12 mo)lower is better
8
0
268
Timely-response ratehigher is better
77%
97%
91%
Consumer-dispute ratelower is better
14%
4%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-03 2025-11

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 11
False statements or representation - 7
Written notification about debt - 6
Cont'd attempts collect debt not owed - 3
Took or threatened to take negative or legal action - 2
Communication tactics - 1
Disclosure verification of debt - 1
Improper contact or sharing of info - 1

Where do complaints against Sound Collection Services come from?

Sound Collection Services's own per-state count, not a national baseline.

Top states by complaints against Sound Collection Services

Across 9 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Sound Collection Services contacts you

A grade of C signals how Sound Collection Services's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Sound Collection Services and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Sound Collection Services ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Sound Collection Services? ▼

The most common issue consumers report about Sound Collection Services is "Attempts to collect debt not owed", specifically "Attempted to collect wrong amount". This is based on 32 complaints filed with the CFPB.

Are complaints against Sound Collection Services increasing or decreasing? ▼

Complaints against Sound Collection Services have been stable. The company received 8 complaints in the last 12 months.

What is Sound Collection Services's reputation grade? ▼

Sound Collection Services has a reputation grade of C (score: 59.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Sound Collection Services respond to consumer complaints? ▼

Sound Collection Services has a 77% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.

In how many states does Sound Collection Services operate? ▼

Sound Collection Services has received CFPB complaints from consumers in 9 states, with the most complaints from Washington (16 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.