Total CFPB complaints
30
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 30 complaints
Sound Collection Services — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Sound Collection Services
- Attempts to collect debt not owed
Attempts to collect debt not owed
11 complaints
- False statements or representation
False statements or representation
6 complaints
- Written notification about debt
Written notification about debt
6 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
C
Grade C · 59.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Sound Collection Services?
Sound Collection Services has accumulated 30 total CFPB complaints across 9 states, with 8 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 26.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 77% timely-response rate against a 14% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Washington with 14 and Texas with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.5/100 places Sound Collection Services in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
8
26.7% of total history
Rising ↑
States active
9
Distinct state filings
Timely response rate
77%
Within CFPB SLA window
Consumer disputes
14%
After company response
Reputation grade
C
59.5/100 composite
Response-quality profile
How Sound Collection Services performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 76.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 28.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Sound Collection Services compare to its peers?
Sound Collection Servi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-10 2026-02
Top Consumer Issues
False statements or representation6 (%)
Written notification about debt6 (%)
Attempts to collect debt not owed11 (%)
Cont'd attempts collect debt not owed2 (%)
Improper contact or sharing of info1 (%)
Disclosure verification of debt1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 6 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Attempts to collect debt not owed | Debt is not yours | 5 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
Where do complaints against Sound Collection Services come from?
The states where consumers have filed the most CFPB complaints against Sound Collection Services. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Sound Collection Services
Across 9 states with at least one filing
- Washington
Washington
14 complaints
- Texas 5
Texas
5 complaints
- Georgia 4
Georgia
4 complaints
- California 2
California
2 complaints
- North Carolina 1
North Carolina
1 complaints
- Louisiana 1
Louisiana
1 complaints
- New York 1
New York
1 complaints
- Florida 1
Florida
1 complaints
Frequently Asked Questions
What is the most common complaint against Sound Collection Services? ▼
The most common issue consumers report about Sound Collection Services is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 30 complaints filed with the CFPB.
Are complaints against Sound Collection Services increasing or decreasing? ▼
Complaints against Sound Collection Services are rising. The company received 8 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Sound Collection Services's reputation grade? ▼
Sound Collection Services has a reputation grade of C (score: 59.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Sound Collection Services respond to consumer complaints? ▼
Sound Collection Services has a 77% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.
In how many states does Sound Collection Services operate? ▼
Sound Collection Services has received CFPB complaints from consumers in 9 states, with the most complaints from Washington (14 complaints).
What can I do if Sound Collection Services is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Sound Collection Services violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |