Total CFPB complaints
79
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 79 complaints
Sortis Financial, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 28 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Sortis Financial, Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
28 complaints
- Disclosure verification of debt
Disclosure verification of debt
21 complaints
- Attempts to collect debt not owed 10
Attempts to collect debt not owed
10 complaints
- False statements or representation 4
False statements or representation
4 complaints
- Improper contact or sharing of info 2
Improper contact or sharing of info
2 complaints
- Taking/threatening an illegal action 2
Taking/threatening an illegal action
2 complaints
C
Grade C · 61.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Sortis Financial, Inc.?
Sortis Financial, Inc. has accumulated 79 total CFPB complaints across 28 states, with 0 filed in the most recent 12 months against 79 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 16% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 28 states, led by Florida with 16 and California with 10, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.5/100 places Sortis Financial, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
28
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
16%
After company response
Reputation grade
C
61.5/100 composite
Response-quality profile
How Sortis Financial, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 31.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 50.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Sortis Financial, Inc. compare to its peers?
Sortis Financial, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-07 2019-05
Top Consumer Issues
Disclosure verification of debt21 (%)
Cont'd attempts collect debt not owed28 (%)
Attempts to collect debt not owed10 (%)
False statements or representation4 (%)
Improper contact or sharing of info2 (%)
Taking/threatening an illegal action2 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 18 |
| Cont'd attempts collect debt not owed | Debt is not mine | 18 |
| Cont'd attempts collect debt not owed | Debt was paid | 7 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Disclosure verification of debt | Right to dispute notice not received | 3 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 3 |
| Improper contact or sharing of info | Contacted me after I asked not to | 2 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 2 |
Where do complaints against Sortis Financial, Inc. come from?
The states where consumers have filed the most CFPB complaints against Sortis Financial, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Sortis Financial, Inc.
Across 28 states with at least one filing
- Florida
Florida
16 complaints
- California
California
10 complaints
- Texas
Texas
7 complaints
- Illinois 6
Illinois
6 complaints
- New York 6
New York
6 complaints
- Maryland 3
Maryland
3 complaints
- North Carolina 3
North Carolina
3 complaints
- Massachusetts 2
Massachusetts
2 complaints
Frequently Asked Questions
What is the most common complaint against Sortis Financial, Inc.? ▼
The most common issue consumers report about Sortis Financial, Inc. is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 79 complaints filed with the CFPB.
Are complaints against Sortis Financial, Inc. increasing or decreasing? ▼
Complaints against Sortis Financial, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Sortis Financial, Inc.'s reputation grade? ▼
Sortis Financial, Inc. has a reputation grade of C (score: 61.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Sortis Financial, Inc. respond to consumer complaints? ▼
Sortis Financial, Inc. has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 16% of cases.
In how many states does Sortis Financial, Inc. operate? ▼
Sortis Financial, Inc. has received CFPB complaints from consumers in 28 states, with the most complaints from Florida (16 complaints).
What can I do if Sortis Financial, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Sortis Financial, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |