Total CFPB complaints
21
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 21 complaints
Skrill USA, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Skrill USA, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
15 complaints
- Written notification about debt 4
Written notification about debt
4 complaints
- Communication tactics 1
Communication tactics
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
C
Grade C · 59.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Skrill USA, Inc.?
Skrill USA, Inc. has accumulated 21 total CFPB complaints across 14 states, with 6 filed in the most recent 12 months against 15 historical complaints before that window. The trailing-12-month volume represents 28.6% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by Florida with 5 and New York with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.5/100 places Skrill USA, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
6
28.6% of total history
Stable →
States active
14
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Reputation grade
C
59.5/100 composite
Response-quality profile
How Skrill USA, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Skrill USA, Inc. compare to its peers?
Skrill USA, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-02 2026-02
Top Consumer Issues
Attempts to collect debt not owed15 (%)
Written notification about debt4 (%)
Communication tactics1 (%)
False statements or representation1 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 9 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
Where do complaints against Skrill USA, Inc. come from?
The states where consumers have filed the most CFPB complaints against Skrill USA, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Skrill USA, Inc.
Across 14 states with at least one filing
- Florida
Florida
5 complaints
- New York
New York
3 complaints
- Maryland
Maryland
2 complaints
- New Jersey 1
New Jersey
1 complaints
- Ohio 1
Ohio
1 complaints
- Arkansas 1
Arkansas
1 complaints
- Missouri 1
Missouri
1 complaints
- Minnesota 1
Minnesota
1 complaints
Frequently Asked Questions
What is the most common complaint against Skrill USA, Inc.? ▼
The most common issue consumers report about Skrill USA, Inc. is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 21 complaints filed with the CFPB.
Are complaints against Skrill USA, Inc. increasing or decreasing? ▼
Complaints against Skrill USA, Inc. have been stable. The company received 6 complaints in the last 12 months.
What is Skrill USA, Inc.'s reputation grade? ▼
Skrill USA, Inc. has a reputation grade of C (score: 59.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Skrill USA, Inc. respond to consumer complaints? ▼
Skrill USA, Inc. has a 95% timely response rate to CFPB complaints.
In how many states does Skrill USA, Inc. operate? ▼
Skrill USA, Inc. has received CFPB complaints from consumers in 14 states, with the most complaints from Florida (5 complaints).
What can I do if Skrill USA, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Skrill USA, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |