This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 26 complaints

Skrill USA, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 15 states, reputation grade C.

Complaints by issue type

What consumers report about Skrill USA, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 59.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Skrill USA, Inc. ranks ahead of 41% of the 5,283 collectors PlainCollector grades - 59% keep a cleaner CFPB record, on 26 all-time complaints and a 95% timely-response rate.

41st pct
reputation rank of 5,283 graded collectors
26
CFPB complaints, all-time
95%
answered inside the CFPB window
11
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Skrill USA, Inc.?

Skrill USA, Inc. has accumulated 26 total CFPB complaints across 15 states, with 11 filed in the most recent 12 months against 15 historical complaints before that window. The trailing-12-month volume represents 42.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft". The company posts a 95% timely-response rate.

Complaints have been recorded across 15 states, led by Florida with 7 and New York with 4. Normalized against the full CFPB collector database, the reputation score of 59.5/100 places Skrill USA, Inc. in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

26

low-volume (CCDB)

Last 12 months

11

42.3% of all-time complaints

Rising ↑

States active

15

regional footprint

Timely response rate

95%

excellent band

Reputation grade

C

59.5/100 composite

How does Skrill USA, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

59 41st percentile higher than 41% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Skrill USA, Inc. versus the debt-collection vertical average.

Timely response within SLA 95.2%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 26.8%

Share of US states + territories with at least one filed complaint against this collector.

How does Skrill USA, Inc. compare to its peers?

How does Skrill USA, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Skrill USA, Inc. National average
Complaints (last 12 mo)lower is better
11
0
268
Timely-response ratehigher is better
95%
92%
91%
Consumer-dispute ratelower is better
0%
13%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-12 2026-01

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 19
Written notification about debt - 4
Took or threatened to take negative or legal action - 1
False statements or representation - 1
Communication tactics - 1

Where do complaints against Skrill USA, Inc. come from?

Skrill USA, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Skrill USA, Inc.

Across 15 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Skrill USA, Inc. contacts you

A grade of C signals how Skrill USA, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Skrill USA, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Skrill USA, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Skrill USA, Inc.? ▼

The most common issue consumers report about Skrill USA, Inc. is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 26 complaints filed with the CFPB.

Are complaints against Skrill USA, Inc. increasing or decreasing? ▼

Complaints against Skrill USA, Inc. are rising. The company received 11 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Skrill USA, Inc.'s reputation grade? ▼

Skrill USA, Inc. has a reputation grade of C (score: 59.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Skrill USA, Inc. respond to consumer complaints? ▼

Skrill USA, Inc. has a 95% timely response rate to CFPB complaints.

In how many states does Skrill USA, Inc. operate? ▼

Skrill USA, Inc. has received CFPB complaints from consumers in 15 states, with the most complaints from Florida (7 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.