This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 2,290 complaints

Servicer under contract with Federal Student Aid - Debt Collector Complaint Profile

CFPB complaint profile across 45 states, reputation grade F.

Complaints by issue type

What consumers report about Servicer under contract with Federal Student Aid

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 13.7/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Servicer under contract with Federal Student Aid ranks ahead of 0% of the 5,283 collectors PlainCollector grades - 100% keep a cleaner CFPB record, on 2,290 all-time complaints and a 0% timely-response rate.

0th pct
reputation rank of 5,283 graded collectors
2,290
CFPB complaints, all-time
0%
answered inside the CFPB window
2,153
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Servicer under contract with Federal Student Aid?

Servicer under contract with Federal Student Aid has accumulated 2,290 total CFPB complaints across 45 states, with 2,153 filed in the most recent 12 months against 137 historical complaints before that window. The trailing-12-month volume represents 94.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged". The company posts a 0% timely-response rate.

Complaints have been recorded across 45 states, led by Texas with 402 and Georgia with 212. Normalized against the full CFPB collector database, the reputation score of 13.7/100 places Servicer under contract with Federal Student Aid in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

2,290

high-volume (CCDB)

Last 12 months

2,153

94.0% of all-time complaints

Rising ↑

States active

45

multi-region footprint

Timely response rate

0%

below sla band

Reputation grade

F

13.7/100 composite

How does Servicer under contract with Federal Student Aid's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

14 Bottom 1% higher than 0% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). This entry sits in this band. 20–30: 29 graded collectors (1%). Above this entry. 30–40: 160 graded collectors (3%). Above this entry. 40–50: 583 graded collectors (11%). Above this entry. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Servicer under contract with Federal Student Aid versus the debt-collection vertical average.

Timely response within SLA 0.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 80.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Servicer under contract with Federal Student Aid compare to its peers?

How does Servicer under contract with Federal Student Aid compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Servicer under contrac… National average
Complaints (last 12 mo)lower is better
2,153
880
268
Timely-response ratehigher is better
0%
100%
91%
Consumer-dispute ratelower is better
0%
21%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Took or threatened to take negative or legal action - 1,797
Attempts to collect debt not owed - 259
Written notification about debt - 137
False statements or representation - 85
Threatened to contact someone or share information improperly - 6
Communication tactics - 4
Electronic communications - 2

Where do complaints against Servicer under contract with Federal Student Aid come from?

Servicer under contract with Federal Student Aid's own per-state count, not a national baseline.

Top states by complaints against Servicer under contract with Federal Student Aid

Across 45 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Servicer under contract with Federal Student Aid contacts you

A grade of F signals how Servicer under contract with Federal Student Aid's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Servicer under contract with Federal Student Aid and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Servicer under contract with Federal Student Aid ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Servicer under contract with Federal Student Aid? ▼

The most common issue consumers report about Servicer under contract with Federal Student Aid is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 2,290 complaints filed with the CFPB.

Are complaints against Servicer under contract with Federal Student Aid increasing or decreasing? ▼

Complaints against Servicer under contract with Federal Student Aid are rising. The company received 2,153 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Servicer under contract with Federal Student Aid's reputation grade? ▼

Servicer under contract with Federal Student Aid has a reputation grade of F (score: 13.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Servicer under contract with Federal Student Aid respond to consumer complaints? ▼

Servicer under contract with Federal Student Aid has a 0% timely response rate to CFPB complaints.

In how many states does Servicer under contract with Federal Student Aid operate? ▼

Servicer under contract with Federal Student Aid has received CFPB complaints from consumers in 45 states, with the most complaints from Texas (402 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.