This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 305 complaints

Sequoia Financial Services - Debt Collector Complaint Profile

CFPB complaint profile across 24 states, reputation grade C.

Complaints by issue type

What consumers report about Sequoia Financial Services

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 61.4/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Sequoia Financial Services ranks ahead of 47% of the 5,283 collectors PlainCollector grades - 53% keep a cleaner CFPB record, on 305 all-time complaints and a 96% timely-response rate.

47th pct
reputation rank of 5,283 graded collectors
305
CFPB complaints, all-time
96%
answered inside the CFPB window
44
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Sequoia Financial Services?

Sequoia Financial Services has accumulated 305 total CFPB complaints across 24 states, with 44 filed in the most recent 12 months against 261 historical complaints before that window. The trailing-12-month volume represents 14.4% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 96% timely-response rate against a 0% consumer-dispute-after-response rate.

Complaints have been recorded across 24 states, led by California with 199 and Arizona with 34. Normalized against the full CFPB collector database, the reputation score of 61.4/100 places Sequoia Financial Services in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

305

mid-volume (CCDB)

Last 12 months

44

14.4% of all-time complaints

Falling ↓

States active

24

multi-region footprint

Timely response rate

96%

excellent band

Consumer disputes

0%

low (vertical avg ~19%)

Reputation grade

C

61.4/100 composite

How does Sequoia Financial Services's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

61 47th percentile higher than 47% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Sequoia Financial Services versus the debt-collection vertical average.

Timely response within SLA 95.8%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 0.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 42.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Sequoia Financial Services compare to its peers?

How does Sequoia Financial Services compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Sequoia Financial Serv… National average
Complaints (last 12 mo)lower is better
44
13
268
Timely-response ratehigher is better
96%
99%
91%
Consumer-dispute ratelower is better
0%
15%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 174
Written notification about debt - 51
False statements or representation - 33
Took or threatened to take negative or legal action - 30
Communication tactics - 11
Threatened to contact someone or share information improperly - 5
Disclosure verification of debt - 1

Where do complaints against Sequoia Financial Services come from?

Sequoia Financial Services's own per-state count, not a national baseline.

Top states by complaints against Sequoia Financial Services

Across 24 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Sequoia Financial Services contacts you

A grade of C signals how Sequoia Financial Services's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Sequoia Financial Services and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Sequoia Financial Services ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Sequoia Financial Services? ▼

The most common issue consumers report about Sequoia Financial Services is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 305 complaints filed with the CFPB.

Are complaints against Sequoia Financial Services increasing or decreasing? ▼

Complaints against Sequoia Financial Services are falling. The company received 44 complaints in the last 12 months, showing improvement over prior periods.

What is Sequoia Financial Services's reputation grade? ▼

Sequoia Financial Services has a reputation grade of C (score: 61.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Sequoia Financial Services respond to consumer complaints? ▼

Sequoia Financial Services has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Sequoia Financial Services operate? ▼

Sequoia Financial Services has received CFPB complaints from consumers in 24 states, with the most complaints from California (199 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.