This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 380 complaints

Sentry Recovery and Collections, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Complaints by issue type

What consumers report about Sentry Recovery and Collections, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 52.9/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Sentry Recovery and Collections, Inc. ranks ahead of 21% of the 5,283 collectors PlainCollector grades - 79% keep a cleaner CFPB record, on 380 all-time complaints and a 93% timely-response rate.

21st pct
reputation rank of 5,283 graded collectors
380
CFPB complaints, all-time
93%
answered inside the CFPB window
150
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Sentry Recovery and Collections, Inc.?

Sentry Recovery and Collections, Inc. has accumulated 380 total CFPB complaints across 32 states, with 150 filed in the most recent 12 months against 230 historical complaints before that window. The trailing-12-month volume represents 39.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 93% timely-response rate against a 29% consumer-dispute-after-response rate.

Complaints have been recorded across 32 states, led by Nevada with 214 and California with 81. Normalized against the full CFPB collector database, the reputation score of 52.9/100 places Sentry Recovery and Collections, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

380

mid-volume (CCDB)

Last 12 months

150

39.5% of all-time complaints

Rising ↑

States active

32

multi-region footprint

Timely response rate

93%

good band

Consumer disputes

29%

elevated (vertical avg ~19%)

Reputation grade

D

52.9/100 composite

How does Sentry Recovery and Collections, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

53 Bottom 21% higher than 21% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Sentry Recovery and Collections, Inc. versus the debt-collection vertical average.

Timely response within SLA 92.7%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 28.9%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 57.1%

Share of US states + territories with at least one filed complaint against this collector.

How does Sentry Recovery and Collections, Inc. compare to its peers?

How does Sentry Recovery and Collections, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Sentry Recovery and Co… National average
Complaints (last 12 mo)lower is better
150
57
268
Timely-response ratehigher is better
93%
99%
91%
Consumer-dispute ratelower is better
29%
27%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 183
Written notification about debt - 64
False statements or representation - 42
Took or threatened to take negative or legal action - 34
Cont'd attempts collect debt not owed - 23
Communication tactics - 18
Disclosure verification of debt - 11
Threatened to contact someone or share information improperly - 3
Improper contact or sharing of info - 2

Where do complaints against Sentry Recovery and Collections, Inc. come from?

Sentry Recovery and Collections, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Sentry Recovery and Collections, Inc.

Across 32 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Sentry Recovery and Collections, Inc. contacts you

A grade of D signals how Sentry Recovery and Collections, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Sentry Recovery and Collections, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Sentry Recovery and Collections, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Sentry Recovery and Collections, Inc.? ▼

The most common issue consumers report about Sentry Recovery and Collections, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 380 complaints filed with the CFPB.

Are complaints against Sentry Recovery and Collections, Inc. increasing or decreasing? ▼

Complaints against Sentry Recovery and Collections, Inc. are rising. The company received 150 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Sentry Recovery and Collections, Inc.'s reputation grade? ▼

Sentry Recovery and Collections, Inc. has a reputation grade of D (score: 52.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Sentry Recovery and Collections, Inc. respond to consumer complaints? ▼

Sentry Recovery and Collections, Inc. has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.

In how many states does Sentry Recovery and Collections, Inc. operate? ▼

Sentry Recovery and Collections, Inc. has received CFPB complaints from consumers in 32 states, with the most complaints from Nevada (214 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.