Total CFPB complaints
313
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 313 complaints
Sentry Recovery and Collections, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 29 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Sentry Recovery and Collections, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
143 complaints
- Written notification about debt 54
Written notification about debt
54 complaints
- False statements or representation 31
False statements or representation
31 complaints
- Took or threatened to take negative or legal action 22
Took or threatened to take negative or legal action
22 complaints
- Cont'd attempts collect debt not owed 22
Cont'd attempts collect debt not owed
22 complaints
- Disclosure verification of debt 6
Disclosure verification of debt
6 complaints
D
Grade D · 52.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Sentry Recovery and Collections, Inc.?
Sentry Recovery and Collections, Inc. has accumulated 313 total CFPB complaints across 29 states, with 103 filed in the most recent 12 months against 210 historical complaints before that window. The trailing-12-month volume represents 32.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate against a 29% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 29 states, led by Nevada with 177 and California with 65, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 52.9/100 places Sentry Recovery and Collections, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
103
32.9% of total history
Rising ↑
States active
29
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Consumer disputes
29%
After company response
Reputation grade
D
52.9/100 composite
Response-quality profile
How Sentry Recovery and Collections, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 57.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 51.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Sentry Recovery and Collections, Inc. compare to its peers?
Sentry Recovery and Co… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed143 (%)
False statements or representation31 (%)
Written notification about debt54 (%)
Took or threatened to take negative or legal action22 (%)
Cont'd attempts collect debt not owed22 (%)
Disclosure verification of debt6 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 100 |
| Attempts to collect debt not owed | Debt was result of identity theft | 35 |
| False statements or representation | Attempted to collect wrong amount | 31 |
| Written notification about debt | Didn't receive enough information to verify debt | 27 |
| Written notification about debt | Didn't receive notice of right to dispute | 27 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 22 |
| Cont'd attempts collect debt not owed | Debt is not mine | 13 |
| Cont'd attempts collect debt not owed | Debt was paid | 9 |
| Attempts to collect debt not owed | Debt was paid | 8 |
| Disclosure verification of debt | Right to dispute notice not received | 6 |
Where do complaints against Sentry Recovery and Collections, Inc. come from?
The states where consumers have filed the most CFPB complaints against Sentry Recovery and Collections, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Sentry Recovery and Collections, Inc.
Across 29 states with at least one filing
- Nevada
Nevada
177 complaints
- California 65
California
65 complaints
- Florida 12
Florida
12 complaints
- Texas 8
Texas
8 complaints
- Georgia 5
Georgia
5 complaints
- Illinois 4
Illinois
4 complaints
- Ohio 4
Ohio
4 complaints
- Arizona 4
Arizona
4 complaints
Frequently Asked Questions
What is the most common complaint against Sentry Recovery and Collections, Inc.? ▼
The most common issue consumers report about Sentry Recovery and Collections, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 313 complaints filed with the CFPB.
Are complaints against Sentry Recovery and Collections, Inc. increasing or decreasing? ▼
Complaints against Sentry Recovery and Collections, Inc. are rising. The company received 103 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Sentry Recovery and Collections, Inc.'s reputation grade? ▼
Sentry Recovery and Collections, Inc. has a reputation grade of D (score: 52.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Sentry Recovery and Collections, Inc. respond to consumer complaints? ▼
Sentry Recovery and Collections, Inc. has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.
In how many states does Sentry Recovery and Collections, Inc. operate? ▼
Sentry Recovery and Collections, Inc. has received CFPB complaints from consumers in 29 states, with the most complaints from Nevada (177 complaints).
What can I do if Sentry Recovery and Collections, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Sentry Recovery and Collections, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |