Total CFPB complaints
205
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 205 complaints
Senex Services Corp. — Debt Collector Complaint Profile
CFPB complaint profile across 23 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Senex Services Corp.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
61 complaints
- Disclosure verification of debt
Disclosure verification of debt
48 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
35 complaints
- Written notification about debt 23
Written notification about debt
23 complaints
- Communication tactics 4
Communication tactics
4 complaints
F
Grade F · 51.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Senex Services Corp.?
Senex Services Corp. has accumulated 205 total CFPB complaints across 23 states, with 1 filed in the most recent 12 months against 204 historical complaints before that window. The trailing-12-month volume represents 0.5% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 79% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 23 states, led by New Jersey with 76 and Ohio with 34, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.9/100 places Senex Services Corp. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
0.5% of total history
Falling ↓
States active
23
Distinct state filings
Timely response rate
79%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
F
51.9/100 composite
Response-quality profile
How Senex Services Corp. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 78.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 34.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 41.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Senex Services Corp. compare to its peers?
Senex Services Corp. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-08 2025-06
Top Consumer Issues
Disclosure verification of debt48 (%)
Cont'd attempts collect debt not owed61 (%)
Attempts to collect debt not owed35 (%)
Written notification about debt23 (%)
Communication tactics4 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 41 |
| Cont'd attempts collect debt not owed | Debt is not mine | 33 |
| Cont'd attempts collect debt not owed | Debt was paid | 28 |
| Attempts to collect debt not owed | Debt is not yours | 22 |
| Written notification about debt | Didn't receive enough information to verify debt | 18 |
| Attempts to collect debt not owed | Debt was paid | 9 |
| Disclosure verification of debt | Right to dispute notice not received | 7 |
| Written notification about debt | Didn't receive notice of right to dispute | 5 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Communication tactics | Frequent or repeated calls | 4 |
Where do complaints against Senex Services Corp. come from?
The states where consumers have filed the most CFPB complaints against Senex Services Corp.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Senex Services Corp.
Across 23 states with at least one filing
- New Jersey
New Jersey
76 complaints
- Ohio
Ohio
34 complaints
- Missouri 19
Missouri
19 complaints
- Florida 11
Florida
11 complaints
- Indiana 11
Indiana
11 complaints
- Kentucky 7
Kentucky
7 complaints
- Tennessee 7
Tennessee
7 complaints
- New York 6
New York
6 complaints
Frequently Asked Questions
What is the most common complaint against Senex Services Corp.? ▼
The most common issue consumers report about Senex Services Corp. is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 205 complaints filed with the CFPB.
Are complaints against Senex Services Corp. increasing or decreasing? ▼
Complaints against Senex Services Corp. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Senex Services Corp.'s reputation grade? ▼
Senex Services Corp. has a reputation grade of F (score: 51.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Senex Services Corp. respond to consumer complaints? ▼
Senex Services Corp. has a 79% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does Senex Services Corp. operate? ▼
Senex Services Corp. has received CFPB complaints from consumers in 23 states, with the most complaints from New Jersey (76 complaints).
What can I do if Senex Services Corp. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Senex Services Corp. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |