Total CFPB complaints
107
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 107 complaints
Selene Holdings LLC — Debt Collector Complaint Profile
CFPB complaint profile across 26 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Selene Holdings LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
38 complaints
- False statements or representation
False statements or representation
22 complaints
- Written notification about debt
Written notification about debt
16 complaints
- Took or threatened to take negative or legal action 15
Took or threatened to take negative or legal action
15 complaints
- Problem with customer service 4
Problem with customer service
4 complaints
- Threatened to contact someone or share information improperly 3
Threatened to contact someone or share information improperly
3 complaints
D
Grade D · 52.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Selene Holdings LLC?
Selene Holdings LLC has accumulated 107 total CFPB complaints across 26 states, with 34 filed in the most recent 12 months against 73 historical complaints before that window. The trailing-12-month volume represents 31.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 26 states, led by Florida with 12 and California with 11, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 52.6/100 places Selene Holdings LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
34
31.8% of total history
Rising ↑
States active
26
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Reputation grade
D
52.6/100 composite
Response-quality profile
How Selene Holdings LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 46.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Selene Holdings LLC compare to its peers?
Selene Holdings LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-07 2026-02
Top Consumer Issues
False statements or representation22 (%)
Written notification about debt16 (%)
Attempts to collect debt not owed38 (%)
Took or threatened to take negative or legal action15 (%)
Problem with customer service4 (%)
Threatened to contact someone or share information improperly3 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 20 |
| Written notification about debt | Didn't receive enough information to verify debt | 16 |
| Attempts to collect debt not owed | Debt was paid | 16 |
| Attempts to collect debt not owed | Debt is not yours | 13 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 13 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 9 |
| Problem with customer service | — | 4 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 3 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
Where do complaints against Selene Holdings LLC come from?
The states where consumers have filed the most CFPB complaints against Selene Holdings LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Selene Holdings LLC
Across 26 states with at least one filing
- Florida
Florida
12 complaints
- California
California
11 complaints
- New York
New York
10 complaints
- Nevada
Nevada
10 complaints
- Maryland
Maryland
8 complaints
- Pennsylvania
Pennsylvania
7 complaints
- Illinois
Illinois
7 complaints
- Texas
Texas
6 complaints
Frequently Asked Questions
What is the most common complaint against Selene Holdings LLC? ▼
The most common issue consumers report about Selene Holdings LLC is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 107 complaints filed with the CFPB.
Are complaints against Selene Holdings LLC increasing or decreasing? ▼
Complaints against Selene Holdings LLC are rising. The company received 34 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Selene Holdings LLC's reputation grade? ▼
Selene Holdings LLC has a reputation grade of D (score: 52.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Selene Holdings LLC respond to consumer complaints? ▼
Selene Holdings LLC has a 98% timely response rate to CFPB complaints.
In how many states does Selene Holdings LLC operate? ▼
Selene Holdings LLC has received CFPB complaints from consumers in 26 states, with the most complaints from Florida (12 complaints).
What can I do if Selene Holdings LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Selene Holdings LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |