Total CFPB complaints
577
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 577 complaints
SECURITY FINANCE CORP — Debt Collector Complaint Profile
CFPB complaint profile across 31 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about SECURITY FINANCE CORP
- Attempts to collect debt not owed
Attempts to collect debt not owed
145 complaints
- Communication tactics
Communication tactics
118 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
86 complaints
- Improper contact or sharing of info 41
Improper contact or sharing of info
41 complaints
- False statements or representation 38
False statements or representation
38 complaints
- Written notification about debt 28
Written notification about debt
28 complaints
D
Grade D · 59.0/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about SECURITY FINANCE CORP?
SECURITY FINANCE CORP has accumulated 577 total CFPB complaints across 31 states, with 174 filed in the most recent 12 months against 403 historical complaints before that window. The trailing-12-month volume represents 30.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 9% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 31 states, led by Texas with 151 and Georgia with 85, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.0/100 places SECURITY FINANCE CORP in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
174
30.2% of total history
Rising ↑
States active
31
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
9%
After company response
Reputation grade
D
59.0/100 composite
Response-quality profile
How SECURITY FINANCE CORP performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 17.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 55.4%
Share of US states + territories with at least one filed complaint against this collector.
How does SECURITY FINANCE CORP compare to its peers?
SECURITY FINANCE CORP National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Communication tactics118 (%)
Took or threatened to take negative or legal action86 (%)
Attempts to collect debt not owed145 (%)
False statements or representation38 (%)
Written notification about debt28 (%)
Improper contact or sharing of info41 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 100 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 86 |
| Attempts to collect debt not owed | Debt is not yours | 69 |
| Attempts to collect debt not owed | Debt was result of identity theft | 59 |
| False statements or representation | Attempted to collect wrong amount | 38 |
| Written notification about debt | Didn't receive enough information to verify debt | 28 |
| Improper contact or sharing of info | Talked to a third party about my debt | 24 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 18 |
| Improper contact or sharing of info | Contacted employer after asked not to | 17 |
| Attempts to collect debt not owed | Debt was paid | 17 |
Where do complaints against SECURITY FINANCE CORP come from?
The states where consumers have filed the most CFPB complaints against SECURITY FINANCE CORP. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against SECURITY FINANCE CORP
Across 31 states with at least one filing
- Texas
Texas
151 complaints
- Georgia
Georgia
85 complaints
- South Carolina
South Carolina
72 complaints
- Louisiana 36
Louisiana
36 complaints
- Tennessee 35
Tennessee
35 complaints
- Alabama 30
Alabama
30 complaints
- Oklahoma 27
Oklahoma
27 complaints
- Florida 18
Florida
18 complaints
Frequently Asked Questions
What is the most common complaint against SECURITY FINANCE CORP? ▼
The most common issue consumers report about SECURITY FINANCE CORP is "Communication tactics", specifically "Frequent or repeated calls". This is based on 577 complaints filed with the CFPB.
Are complaints against SECURITY FINANCE CORP increasing or decreasing? ▼
Complaints against SECURITY FINANCE CORP are rising. The company received 174 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is SECURITY FINANCE CORP's reputation grade? ▼
SECURITY FINANCE CORP has a reputation grade of D (score: 59.0/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does SECURITY FINANCE CORP respond to consumer complaints? ▼
SECURITY FINANCE CORP has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 9% of cases.
In how many states does SECURITY FINANCE CORP operate? ▼
SECURITY FINANCE CORP has received CFPB complaints from consumers in 31 states, with the most complaints from Texas (151 complaints).
What can I do if SECURITY FINANCE CORP is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If SECURITY FINANCE CORP violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |