Total CFPB complaints
16
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 16 complaints
Secure Capital Management, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Secure Capital Management, Inc.
- Communication tactics
Communication tactics
5 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
2 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
C
Grade C · 60.3/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Secure Capital Management, Inc.?
Secure Capital Management, Inc. has accumulated 16 total CFPB complaints across 11 states, with 0 filed in the most recent 12 months against 16 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Taking/threatening an illegal action", narrowing to "Threatened arrest/jail if do not pay", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 63% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by Texas with 4 and Florida with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.3/100 places Secure Capital Management, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
11
Distinct state filings
Timely response rate
63%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
C
60.3/100 composite
Response-quality profile
How Secure Capital Management, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 62.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 16.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Secure Capital Management, Inc. compare to its peers?
Secure Capital Managem… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-02 2017-12
Top Consumer Issues
Taking/threatening an illegal action2 (%)
Communication tactics5 (%)
Threatened to contact someone or share information improperly1 (%)
Disclosure verification of debt1 (%)
Improper contact or sharing of info1 (%)
Took or threatened to take negative or legal action1 (%)
False statements or representation1 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Taking/threatening an illegal action — Threatened arrest/jail if do not pay
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
| Communication tactics | Threatened to take legal action | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| False statements or representation | Impersonated an attorney or official | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against Secure Capital Management, Inc. come from?
The states where consumers have filed the most CFPB complaints against Secure Capital Management, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Secure Capital Management, Inc.
Across 11 states with at least one filing
- Texas
Texas
4 complaints
- Florida
Florida
2 complaints
- Utah 1
Utah
1 complaints
- Illinois 1
Illinois
1 complaints
- Idaho 1
Idaho
1 complaints
- Ohio 1
Ohio
1 complaints
- California 1
California
1 complaints
- Louisiana 1
Louisiana
1 complaints
Frequently Asked Questions
What is the most common complaint against Secure Capital Management, Inc.? ▼
The most common issue consumers report about Secure Capital Management, Inc. is "Taking/threatening an illegal action", specifically "Threatened arrest/jail if do not pay". This is based on 16 complaints filed with the CFPB.
Are complaints against Secure Capital Management, Inc. increasing or decreasing? ▼
Complaints against Secure Capital Management, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Secure Capital Management, Inc.'s reputation grade? ▼
Secure Capital Management, Inc. has a reputation grade of C (score: 60.3/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Secure Capital Management, Inc. respond to consumer complaints? ▼
Secure Capital Management, Inc. has a 63% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does Secure Capital Management, Inc. operate? ▼
Secure Capital Management, Inc. has received CFPB complaints from consumers in 11 states, with the most complaints from Texas (4 complaints).
What can I do if Secure Capital Management, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Secure Capital Management, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |