This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 89 complaints

Schoolsfirst Federal Credit Union - Debt Collector Complaint Profile

CFPB complaint profile across 14 states, reputation grade B.

Complaints by issue type

What consumers report about Schoolsfirst Federal Credit Union

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 67.0/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Schoolsfirst Federal Credit Union ranks ahead of 63% of the 5,283 collectors PlainCollector grades - 37% keep a cleaner CFPB record, on 89 all-time complaints and a 100% timely-response rate.

63rd pct
reputation rank of 5,283 graded collectors
89
CFPB complaints, all-time
100%
answered inside the CFPB window
50
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Schoolsfirst Federal Credit Union?

Schoolsfirst Federal Credit Union has accumulated 89 total CFPB complaints across 14 states, with 50 filed in the most recent 12 months against 39 historical complaints before that window. The trailing-12-month volume represents 56.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate.

Complaints have been recorded across 14 states, led by California with 74 and Georgia with 2. Normalized against the full CFPB collector database, the reputation score of 67.0/100 places Schoolsfirst Federal Credit Union in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

89

low-volume (CCDB)

Last 12 months

50

56.2% of all-time complaints

Rising ↑

States active

14

regional footprint

Timely response rate

100%

excellent band

Consumer disputes

0%

low (vertical avg ~19%)

Reputation grade

B

67.0/100 composite

How does Schoolsfirst Federal Credit Union's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

67 63rd percentile higher than 63% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Schoolsfirst Federal Credit Union versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 0.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 25.0%

Share of US states + territories with at least one filed complaint against this collector.

How does Schoolsfirst Federal Credit Union compare to its peers?

How does SCHOOLSFIRST FEDERAL CREDIT UNION compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
SCHOOLSFIRST FEDERAL C… National average
Complaints (last 12 mo)lower is better
50
0
268
Timely-response ratehigher is better
100%
87%
91%
Consumer-dispute ratelower is better
0%
4%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-12 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 34
Took or threatened to take negative or legal action - 28
Written notification about debt - 12
False statements or representation - 11
Cont'd attempts collect debt not owed - 1
Disclosure verification of debt - 1
Threatened to contact someone or share information improperly - 1
Electronic communications - 1

Where do complaints against Schoolsfirst Federal Credit Union come from?

Schoolsfirst Federal Credit Union's own per-state count, not a national baseline.

Top states by complaints against Schoolsfirst Federal Credit Union

Across 14 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Schoolsfirst Federal Credit Union contacts you

A grade of B signals how Schoolsfirst Federal Credit Union's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Schoolsfirst Federal Credit Union and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Schoolsfirst Federal Credit Union ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Schoolsfirst Federal Credit Union? ▼

The most common issue consumers report about Schoolsfirst Federal Credit Union is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 89 complaints filed with the CFPB.

Are complaints against Schoolsfirst Federal Credit Union increasing or decreasing? ▼

Complaints against Schoolsfirst Federal Credit Union are rising. The company received 50 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Schoolsfirst Federal Credit Union's reputation grade? ▼

Schoolsfirst Federal Credit Union has a reputation grade of B (score: 67.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Schoolsfirst Federal Credit Union respond to consumer complaints? ▼

Schoolsfirst Federal Credit Union has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Schoolsfirst Federal Credit Union operate? ▼

Schoolsfirst Federal Credit Union has received CFPB complaints from consumers in 14 states, with the most complaints from California (74 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.