This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 26 complaints

Schachter Portnoy, L.L.C. - Debt Collector Complaint Profile

CFPB complaint profile across 7 states, reputation grade B.

Complaints by issue type

What consumers report about Schachter Portnoy, L.L.C.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 66.2/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Schachter Portnoy, L.L.C. ranks ahead of 61% of the 5,283 collectors PlainCollector grades - 39% keep a cleaner CFPB record, on 26 all-time complaints and a 92% timely-response rate.

61st pct
reputation rank of 5,283 graded collectors
26
CFPB complaints, all-time
92%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Schachter Portnoy, L.L.C.?

Schachter Portnoy, L.L.C. has accumulated 26 total CFPB complaints across 7 states, with 0 filed in the most recent 12 months against 26 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt". The company posts a 92% timely-response rate against a 13% consumer-dispute-after-response rate.

Complaints have been recorded across 7 states, led by New Jersey with 12 and New York with 7. Normalized against the full CFPB collector database, the reputation score of 66.2/100 places Schachter Portnoy, L.L.C. in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

26

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

7

regional footprint

Timely response rate

92%

good band

Consumer disputes

13%

average (vertical avg ~19%)

Reputation grade

B

66.2/100 composite

How does Schachter Portnoy, L.L.C.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

66 61st percentile higher than 61% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Schachter Portnoy, L.L.C. versus the debt-collection vertical average.

Timely response within SLA 92.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 13.3%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 12.5%

Share of US states + territories with at least one filed complaint against this collector.

How does Schachter Portnoy, L.L.C. compare to its peers?

How does Schachter Portnoy, L.L.C. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Schachter Portnoy, L.L… National average
Complaints (last 12 mo)lower is better
0
8
268
Timely-response ratehigher is better
92%
96%
91%
Consumer-dispute ratelower is better
13%
33%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-05 2024-11

Issue Detail Breakdown

Issue Sub-Issue Complaints
Written notification about debt - 6
Cont'd attempts collect debt not owed - 4
Disclosure verification of debt - 4
Took or threatened to take negative or legal action - 3
False statements or representation - 3
Taking/threatening an illegal action - 3
Improper contact or sharing of info - 2
Attempts to collect debt not owed - 1

Where do complaints against Schachter Portnoy, L.L.C. come from?

Schachter Portnoy, L.L.C.'s own per-state count, not a national baseline.

Top states by complaints against Schachter Portnoy, L.L.C.

Across 7 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Schachter Portnoy, L.L.C. contacts you

A grade of B signals how Schachter Portnoy, L.L.C.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Schachter Portnoy, L.L.C. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Schachter Portnoy, L.L.C. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Schachter Portnoy, L.L.C.? ▼

The most common issue consumers report about Schachter Portnoy, L.L.C. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 26 complaints filed with the CFPB.

Are complaints against Schachter Portnoy, L.L.C. increasing or decreasing? ▼

Complaints against Schachter Portnoy, L.L.C. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Schachter Portnoy, L.L.C.'s reputation grade? ▼

Schachter Portnoy, L.L.C. has a reputation grade of B (score: 66.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Schachter Portnoy, L.L.C. respond to consumer complaints? ▼

Schachter Portnoy, L.L.C. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.

In how many states does Schachter Portnoy, L.L.C. operate? ▼

Schachter Portnoy, L.L.C. has received CFPB complaints from consumers in 7 states, with the most complaints from New Jersey (12 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.