Total CFPB complaints
26
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 26 complaints
Schachter Portnoy, L.L.C. — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Schachter Portnoy, L.L.C.
- Written notification about debt
Written notification about debt
6 complaints
- Disclosure verification of debt
Disclosure verification of debt
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
4 complaints
- False statements or representation
False statements or representation
3 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
- Improper contact or sharing of info 2
Improper contact or sharing of info
2 complaints
B
Grade B · 66.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Schachter Portnoy, L.L.C.?
Schachter Portnoy, L.L.C. has accumulated 26 total CFPB complaints across 7 states, with 0 filed in the most recent 12 months against 26 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate against a 13% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by New Jersey with 12 and New York with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.2/100 places Schachter Portnoy, L.L.C. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
7
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Consumer disputes
13%
After company response
Reputation grade
B
66.2/100 composite
Response-quality profile
How Schachter Portnoy, L.L.C. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 26.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Schachter Portnoy, L.L.C. compare to its peers?
Schachter Portnoy, L.L… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-06 2020-09
Top Consumer Issues
Written notification about debt6 (%)
Disclosure verification of debt4 (%)
Cont'd attempts collect debt not owed4 (%)
Took or threatened to take negative or legal action2 (%)
False statements or representation3 (%)
Improper contact or sharing of info2 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Cont'd attempts collect debt not owed | Debt is not mine | 3 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| False statements or representation | Indicated committed crime not paying | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
Where do complaints against Schachter Portnoy, L.L.C. come from?
The states where consumers have filed the most CFPB complaints against Schachter Portnoy, L.L.C.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Schachter Portnoy, L.L.C.
Across 7 states with at least one filing
- New Jersey
New Jersey
12 complaints
- New York
New York
7 complaints
- Pennsylvania 2
Pennsylvania
2 complaints
- Arizona 1
Arizona
1 complaints
- Florida 1
Florida
1 complaints
- Georgia 1
Georgia
1 complaints
- West Virginia 1
West Virginia
1 complaints
Frequently Asked Questions
What is the most common complaint against Schachter Portnoy, L.L.C.? ▼
The most common issue consumers report about Schachter Portnoy, L.L.C. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 26 complaints filed with the CFPB.
Are complaints against Schachter Portnoy, L.L.C. increasing or decreasing? ▼
Complaints against Schachter Portnoy, L.L.C. have been stable. The company received 0 complaints in the last 12 months.
What is Schachter Portnoy, L.L.C.'s reputation grade? ▼
Schachter Portnoy, L.L.C. has a reputation grade of B (score: 66.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Schachter Portnoy, L.L.C. respond to consumer complaints? ▼
Schachter Portnoy, L.L.C. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.
In how many states does Schachter Portnoy, L.L.C. operate? ▼
Schachter Portnoy, L.L.C. has received CFPB complaints from consumers in 7 states, with the most complaints from New Jersey (12 complaints).
What can I do if Schachter Portnoy, L.L.C. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Schachter Portnoy, L.L.C. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |