Total CFPB complaints
5
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 5 complaints
Sapphire Marketing Group, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Sapphire Marketing Group, Inc.
- Confusing or misleading advertising or marketing
Confusing or misleading advertising or marketing
2 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- False statements or representation
False statements or representation
1 complaints
F
Grade F · 48.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Sapphire Marketing Group, Inc.?
Sapphire Marketing Group, Inc. has accumulated 5 total CFPB complaints across 3 states, with 3 filed in the most recent 12 months against 2 historical complaints before that window. The trailing-12-month volume represents 60.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Confusing or misleading advertising or marketing", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 40% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by California with 2 and Louisiana with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 48.9/100 places Sapphire Marketing Group, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
60.0% of total history
Rising ↑
States active
3
Distinct state filings
Timely response rate
40%
Within CFPB SLA window
Reputation grade
F
48.9/100 composite
Response-quality profile
How Sapphire Marketing Group, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 40.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Sapphire Marketing Group, Inc. compare to its peers?
Sapphire Marketing Gro… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-02 2026-01
Top Consumer Issues
Confusing or misleading advertising or marketing2 (%)
Attempts to collect debt not owed2 (%)
False statements or representation1 (%)
Most common issue: Confusing or misleading advertising or marketing
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Confusing or misleading advertising or marketing | — | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against Sapphire Marketing Group, Inc. come from?
The states where consumers have filed the most CFPB complaints against Sapphire Marketing Group, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Sapphire Marketing Group, Inc.
Across 3 states with at least one filing
- California
California
2 complaints
- Louisiana
Louisiana
2 complaints
- Georgia
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Sapphire Marketing Group, Inc.? ▼
The most common issue consumers report about Sapphire Marketing Group, Inc. is "Confusing or misleading advertising or marketing". This is based on 5 complaints filed with the CFPB.
Are complaints against Sapphire Marketing Group, Inc. increasing or decreasing? ▼
Complaints against Sapphire Marketing Group, Inc. are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Sapphire Marketing Group, Inc.'s reputation grade? ▼
Sapphire Marketing Group, Inc. has a reputation grade of F (score: 48.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Sapphire Marketing Group, Inc. respond to consumer complaints? ▼
Sapphire Marketing Group, Inc. has a 40% timely response rate to CFPB complaints.
In how many states does Sapphire Marketing Group, Inc. operate? ▼
Sapphire Marketing Group, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from California (2 complaints).
What can I do if Sapphire Marketing Group, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Sapphire Marketing Group, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |