What is the most common complaint against Santander Bancorp?

The most common issue consumers report about Santander Bancorp is "Took or threatened to take negative or legal action", specifically "Seized or attempted to seize your property". This is based on 9 complaints filed with the CFPB.

Are complaints against Santander Bancorp increasing or decreasing?

Complaints against Santander Bancorp are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Santander Bancorp's reputation grade?

Santander Bancorp has a reputation grade of B (score: 71.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Santander Bancorp respond to consumer complaints?

Santander Bancorp has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Santander Bancorp operate?

Santander Bancorp has received CFPB complaints from consumers in 1 states, with the most complaints from Puerto Rico (7 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Santander Bancorp - Debt Collector Complaint Profile

CFPB complaint profile across 1 states, reputation grade B.

Compiled by PlainCollector

Took or threatened to take negative or legal action

3
Improper contact or sharing of info

2
Taking/threatening an illegal action

2
Communication tactics

1
Disclosure verification of debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record santander-bancorp Santander Bancorp

Grade B · 9 CFPB filings · 100% timely · lead issue: Took or threatened to take negative or legal action · vol #2643 · compose #1217

VOL 9
GRADE B
12MO 0
STATES 1
TIMELY 100%
DISPUTE 17%
ISSUE Took or threatened to take…
RANK #2,643
COMPOSE #1,217

Volume peers

Nearest volume peer: 1st Results Billings & Collections, Inc. (9 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Santander Bancorp's 9 CFPB complaints sit next to 1st Results Billings & Collections, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

77.8% of Santander Bancorp's CFPB filings land in Puerto Rico

High volume does not equal a clean composite: Santander Bancorp is volume #2,643 but composite #1,217, while Puerto Rico dominates the geography. Corpus placement method.

Dominant state: Puerto Rico 77.8%; 7 of 9 filings · 1 states touched
Seasonal peak: 2015-08 14.3%; 8–15% band · 4 filings
Divergent corpus ranks: #2,643 volume; #1,217 composite; Cleanest-composite ladder is 1,426 places better than volume

How does Santander Bancorp compare to its peers?

How does SANTANDER BANCORP compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

SANTANDER BANCORP National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

89%

91%

Consumer-dispute ratelower is better

17%

11%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-06 2022-01

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	3
Improper contact or sharing of info	2
Taking/threatening an illegal action	2
Communication tactics	1
Disclosure verification of debt	1

Where do complaints against Santander Bancorp come from?

Santander Bancorp's own per-state count, not a national baseline.

Puerto Rico

7

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Santander Bancorp: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 9.

4 peers

Know your rights before responding to Santander Bancorp: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.