Total CFPB complaints
38
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 38 complaints
Russell W Richardson, Attorney at Law — Debt Collector Complaint Profile
CFPB complaint profile across 16 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Russell W Richardson, Attorney at Law
- Improper contact or sharing of info
Improper contact or sharing of info
12 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
8 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
7 complaints
- False statements or representation
False statements or representation
5 complaints
- Communication tactics
Communication tactics
5 complaints
F
Grade F · 40.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Russell W Richardson, Attorney at Law?
Russell W Richardson, Attorney at Law has accumulated 38 total CFPB complaints across 16 states, with 0 filed in the most recent 12 months against 38 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Talked to a third party about my debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 32% timely-response rate against a 24% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 16 states, led by California with 9 and Texas with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 40.2/100 places Russell W Richardson, Attorney at Law in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
16
Distinct state filings
Timely response rate
32%
Within CFPB SLA window
Consumer disputes
24%
After company response
Reputation grade
F
40.2/100 composite
Response-quality profile
How Russell W Richardson, Attorney at Law performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 31.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 47.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 28.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Russell W Richardson, Attorney at Law compare to its peers?
Russell W Richardson, … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-03 2017-03
Top Consumer Issues
Improper contact or sharing of info12 (%)
Cont'd attempts collect debt not owed8 (%)
False statements or representation5 (%)
Communication tactics5 (%)
Taking/threatening an illegal action7 (%)
Most common issue: Improper contact or sharing of info — Talked to a third party about my debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Improper contact or sharing of info | Talked to a third party about my debt | 10 |
| Cont'd attempts collect debt not owed | Debt is not mine | 8 |
| False statements or representation | Impersonated an attorney or official | 5 |
| Communication tactics | Threatened to take legal action | 4 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 2 |
| Improper contact or sharing of info | Contacted employer after asked not to | 2 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 2 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 2 |
| Communication tactics | Frequent or repeated calls | 1 |
| Taking/threatening an illegal action | Attempted to/Collected exempt funds | 1 |
Where do complaints against Russell W Richardson, Attorney at Law come from?
The states where consumers have filed the most CFPB complaints against Russell W Richardson, Attorney at Law. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Russell W Richardson, Attorney at Law
Across 16 states with at least one filing
- California
California
9 complaints
- Texas
Texas
4 complaints
- Ohio
Ohio
4 complaints
- Indiana 3
Indiana
3 complaints
- Georgia 3
Georgia
3 complaints
- Missouri 2
Missouri
2 complaints
- Florida 2
Florida
2 complaints
- Tennessee 2
Tennessee
2 complaints
Frequently Asked Questions
What is the most common complaint against Russell W Richardson, Attorney at Law? ▼
The most common issue consumers report about Russell W Richardson, Attorney at Law is "Improper contact or sharing of info", specifically "Talked to a third party about my debt". This is based on 38 complaints filed with the CFPB.
Are complaints against Russell W Richardson, Attorney at Law increasing or decreasing? ▼
Complaints against Russell W Richardson, Attorney at Law have been stable. The company received 0 complaints in the last 12 months.
What is Russell W Richardson, Attorney at Law's reputation grade? ▼
Russell W Richardson, Attorney at Law has a reputation grade of F (score: 40.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Russell W Richardson, Attorney at Law respond to consumer complaints? ▼
Russell W Richardson, Attorney at Law has a 32% timely response rate to CFPB complaints. Consumers disputed the company's response in 24% of cases.
In how many states does Russell W Richardson, Attorney at Law operate? ▼
Russell W Richardson, Attorney at Law has received CFPB complaints from consumers in 16 states, with the most complaints from California (9 complaints).
What can I do if Russell W Richardson, Attorney at Law is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Russell W Richardson, Attorney at Law violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |