This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 29 complaints

Russell Collection Agency, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade C.

Complaints by issue type

What consumers report about Russell Collection Agency, Inc

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 60.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Russell Collection Agency, Inc ranks ahead of 44% of the 5,283 collectors PlainCollector grades - 56% keep a cleaner CFPB record, on 29 all-time complaints and a 97% timely-response rate.

44th pct
reputation rank of 5,283 graded collectors
29
CFPB complaints, all-time
97%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Russell Collection Agency, Inc?

Russell Collection Agency, Inc has accumulated 29 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 29 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Didn't receive enough information to verify debt". The company posts a 97% timely-response rate against a 38% consumer-dispute-after-response rate.

Complaints have been recorded across 9 states, led by Michigan with 19 and Ohio with 2. Normalized against the full CFPB collector database, the reputation score of 60.5/100 places Russell Collection Agency, Inc in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

29

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

9

regional footprint

Timely response rate

97%

excellent band

Consumer disputes

38%

high (vertical avg ~19%)

Reputation grade

C

60.5/100 composite

How does Russell Collection Agency, Inc's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

61 44th percentile higher than 44% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Russell Collection Agency, Inc versus the debt-collection vertical average.

Timely response within SLA 96.6%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 38.5%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 16.1%

Share of US states + territories with at least one filed complaint against this collector.

How does Russell Collection Agency, Inc compare to its peers?

How does Russell Collection Agency, Inc compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Russell Collection Age… National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
97%
76%
91%
Consumer-dispute ratelower is better
38%
25%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-05 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Cont'd attempts collect debt not owed - 8
Written notification about debt - 7
Attempts to collect debt not owed - 5
Disclosure verification of debt - 4
Communication tactics - 3
False statements or representation - 1
Improper contact or sharing of info - 1

Where do complaints against Russell Collection Agency, Inc come from?

Russell Collection Agency, Inc's own per-state count, not a national baseline.

Top states by complaints against Russell Collection Agency, Inc

Across 9 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Russell Collection Agency, Inc contacts you

A grade of C signals how Russell Collection Agency, Inc's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Russell Collection Agency, Inc and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Russell Collection Agency, Inc ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Russell Collection Agency, Inc? ▼

The most common issue consumers report about Russell Collection Agency, Inc is "Cont'd attempts collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 29 complaints filed with the CFPB.

Are complaints against Russell Collection Agency, Inc increasing or decreasing? ▼

Complaints against Russell Collection Agency, Inc are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Russell Collection Agency, Inc's reputation grade? ▼

Russell Collection Agency, Inc has a reputation grade of C (score: 60.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Russell Collection Agency, Inc respond to consumer complaints? ▼

Russell Collection Agency, Inc has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 38% of cases.

In how many states does Russell Collection Agency, Inc operate? ▼

Russell Collection Agency, Inc has received CFPB complaints from consumers in 9 states, with the most complaints from Michigan (19 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.