Total CFPB complaints
57
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 57 complaints
Rushmore Service Center, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 25 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Rushmore Service Center, LLC
- Communication tactics
Communication tactics
18 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- Improper contact or sharing of info 6
Improper contact or sharing of info
6 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
- False statements or representation 3
False statements or representation
3 complaints
C
Grade C · 60.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Rushmore Service Center, LLC?
Rushmore Service Center, LLC has accumulated 57 total CFPB complaints across 25 states, with 0 filed in the most recent 12 months against 57 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 31% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 25 states, led by South Dakota with 8 and California with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.2/100 places Rushmore Service Center, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
25
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
31%
After company response
Reputation grade
C
60.2/100 composite
Response-quality profile
How Rushmore Service Center, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 62.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 44.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Rushmore Service Center, LLC compare to its peers?
Rushmore Service Cente… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-12 2021-12
Top Consumer Issues
Communication tactics18 (%)
Attempts to collect debt not owed8 (%)
Disclosure verification of debt4 (%)
Cont'd attempts collect debt not owed3 (%)
Improper contact or sharing of info6 (%)
False statements or representation3 (%)
Written notification about debt2 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 15 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 3 |
| Improper contact or sharing of info | Contacted employer after asked not to | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 3 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Improper contact or sharing of info | Talked to a third party about my debt | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
Where do complaints against Rushmore Service Center, LLC come from?
The states where consumers have filed the most CFPB complaints against Rushmore Service Center, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Rushmore Service Center, LLC
Across 25 states with at least one filing
- South Dakota
South Dakota
8 complaints
- California
California
6 complaints
- Michigan
Michigan
5 complaints
- Florida 3
Florida
3 complaints
- Tennessee 3
Tennessee
3 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
- Georgia 3
Georgia
3 complaints
- Ohio 2
Ohio
2 complaints
Frequently Asked Questions
What is the most common complaint against Rushmore Service Center, LLC? ▼
The most common issue consumers report about Rushmore Service Center, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 57 complaints filed with the CFPB.
Are complaints against Rushmore Service Center, LLC increasing or decreasing? ▼
Complaints against Rushmore Service Center, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Rushmore Service Center, LLC's reputation grade? ▼
Rushmore Service Center, LLC has a reputation grade of C (score: 60.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Rushmore Service Center, LLC respond to consumer complaints? ▼
Rushmore Service Center, LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 31% of cases.
In how many states does Rushmore Service Center, LLC operate? ▼
Rushmore Service Center, LLC has received CFPB complaints from consumers in 25 states, with the most complaints from South Dakota (8 complaints).
What can I do if Rushmore Service Center, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Rushmore Service Center, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |