Total CFPB complaints
205
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 205 complaints
RUSHMORE LOAN MANAGEMENT SERVICES LLC — Debt Collector Complaint Profile
CFPB complaint profile across 39 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about RUSHMORE LOAN MANAGEMENT SERVICES LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
54 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
35 complaints
- Written notification about debt
Written notification about debt
32 complaints
- False statements or representation 21
False statements or representation
21 complaints
- Disclosure verification of debt 19
Disclosure verification of debt
19 complaints
- Communication tactics 6
Communication tactics
6 complaints
D
Grade D · 56.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about RUSHMORE LOAN MANAGEMENT SERVICES LLC?
RUSHMORE LOAN MANAGEMENT SERVICES LLC has accumulated 205 total CFPB complaints across 39 states, with 0 filed in the most recent 12 months against 205 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Seized or attempted to seize your property", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 27% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 39 states, led by Florida with 29 and Arkansas with 20, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.9/100 places RUSHMORE LOAN MANAGEMENT SERVICES LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
39
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
27%
After company response
Reputation grade
D
56.9/100 composite
Response-quality profile
How RUSHMORE LOAN MANAGEMENT SERVICES LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 53.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 69.6%
Share of US states + territories with at least one filed complaint against this collector.
How does RUSHMORE LOAN MANAGEMENT SERVICES LLC compare to its peers?
RUSHMORE LOAN MANAGEME… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-08 2023-10
Top Consumer Issues
Took or threatened to take negative or legal action35 (%)
Written notification about debt32 (%)
Attempts to collect debt not owed54 (%)
Disclosure verification of debt19 (%)
False statements or representation21 (%)
Communication tactics6 (%)
Most common issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 35 |
| Written notification about debt | Didn't receive enough information to verify debt | 32 |
| Attempts to collect debt not owed | Debt was paid | 21 |
| Disclosure verification of debt | Not given enough info to verify debt | 19 |
| Attempts to collect debt not owed | Debt was result of identity theft | 16 |
| False statements or representation | Attempted to collect wrong amount | 15 |
| Attempts to collect debt not owed | Debt is not yours | 10 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 7 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 6 |
| Communication tactics | Frequent or repeated calls | 6 |
Where do complaints against RUSHMORE LOAN MANAGEMENT SERVICES LLC come from?
The states where consumers have filed the most CFPB complaints against RUSHMORE LOAN MANAGEMENT SERVICES LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against RUSHMORE LOAN MANAGEMENT SERVICES LLC
Across 39 states with at least one filing
- Florida
Florida
29 complaints
- Arkansas
Arkansas
20 complaints
- Virginia
Virginia
17 complaints
- New York
New York
16 complaints
- Georgia
Georgia
12 complaints
- Massachusetts 10
Massachusetts
10 complaints
- California 10
California
10 complaints
- Maryland 7
Maryland
7 complaints
Frequently Asked Questions
What is the most common complaint against RUSHMORE LOAN MANAGEMENT SERVICES LLC? ▼
The most common issue consumers report about RUSHMORE LOAN MANAGEMENT SERVICES LLC is "Took or threatened to take negative or legal action", specifically "Seized or attempted to seize your property". This is based on 205 complaints filed with the CFPB.
Are complaints against RUSHMORE LOAN MANAGEMENT SERVICES LLC increasing or decreasing? ▼
Complaints against RUSHMORE LOAN MANAGEMENT SERVICES LLC have been stable. The company received 0 complaints in the last 12 months.
What is RUSHMORE LOAN MANAGEMENT SERVICES LLC's reputation grade? ▼
RUSHMORE LOAN MANAGEMENT SERVICES LLC has a reputation grade of D (score: 56.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does RUSHMORE LOAN MANAGEMENT SERVICES LLC respond to consumer complaints? ▼
RUSHMORE LOAN MANAGEMENT SERVICES LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 27% of cases.
In how many states does RUSHMORE LOAN MANAGEMENT SERVICES LLC operate? ▼
RUSHMORE LOAN MANAGEMENT SERVICES LLC has received CFPB complaints from consumers in 39 states, with the most complaints from Florida (29 complaints).
What can I do if RUSHMORE LOAN MANAGEMENT SERVICES LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If RUSHMORE LOAN MANAGEMENT SERVICES LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |