This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 6,324 complaints

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade F.

Complaints by issue type

What consumers report about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 47.5/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis ranks ahead of 11% of the 5,283 collectors PlainCollector grades - 89% keep a cleaner CFPB record, on 6,324 all-time complaints and a 100% timely-response rate.

11th pct
reputation rank of 5,283 graded collectors
6,324
CFPB complaints, all-time
100%
answered inside the CFPB window
2,396
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has accumulated 6,324 total CFPB complaints across 52 states, with 2,396 filed in the most recent 12 months against 3,928 historical complaints before that window. The trailing-12-month volume represents 37.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate.

Complaints have been recorded across 52 states, led by Texas with 1,463 and California with 767. Normalized against the full CFPB collector database, the reputation score of 47.5/100 places Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

6,324

high-volume (CCDB)

Last 12 months

2,396

37.9% of all-time complaints

Rising ↑

States active

52

nationwide footprint

Timely response rate

100%

excellent band

Reputation grade

F

47.5/100 composite

How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

48 Bottom 11% higher than 11% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis versus the debt-collection vertical average.

Timely response within SLA 99.6%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 92.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis compare to its peers?

How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Rowland Avenue Managem… National average
Complaints (last 12 mo)lower is better
2,396
1,350
268
Timely-response ratehigher is better
100%
95%
91%
Consumer-dispute ratelower is better
0%
16%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 2,934
False statements or representation - 1,298
Written notification about debt - 907
Took or threatened to take negative or legal action - 698
Communication tactics - 289
Electronic communications - 128
Threatened to contact someone or share information improperly - 70

Where do complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis come from?

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's own per-state count, not a national baseline.

Top states by complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

Across 52 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis contacts you

A grade of F signals how Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis? ▼

The most common issue consumers report about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 6,324 complaints filed with the CFPB.

Are complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis increasing or decreasing? ▼

Complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis are rising. The company received 2,396 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's reputation grade? ▼

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has a reputation grade of F (score: 47.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis respond to consumer complaints? ▼

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has a 100% timely response rate to CFPB complaints.

In how many states does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis operate? ▼

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has received CFPB complaints from consumers in 52 states, with the most complaints from Texas (1,463 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.