Total CFPB complaints
55
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 55 complaints
RoundPoint Mortgage Servicing LLC — Debt Collector Complaint Profile
CFPB complaint profile across 20 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about RoundPoint Mortgage Servicing LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
15 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
13 complaints
- Written notification about debt
Written notification about debt
8 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
- Communication tactics 2
Communication tactics
2 complaints
- False statements or representation 2
False statements or representation
2 complaints
C
Grade C · 61.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about RoundPoint Mortgage Servicing LLC?
RoundPoint Mortgage Servicing LLC has accumulated 55 total CFPB complaints across 20 states, with 19 filed in the most recent 12 months against 36 historical complaints before that window. The trailing-12-month volume represents 34.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 20 states, led by Texas with 13 and Pennsylvania with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.2/100 places RoundPoint Mortgage Servicing LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
19
34.5% of total history
Rising ↑
States active
20
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
C
61.2/100 composite
Response-quality profile
How RoundPoint Mortgage Servicing LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 36.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 35.7%
Share of US states + territories with at least one filed complaint against this collector.
How does RoundPoint Mortgage Servicing LLC compare to its peers?
RoundPoint Mortgage Se… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-11 2026-03
Top Consumer Issues
Attempts to collect debt not owed15 (%)
Took or threatened to take negative or legal action13 (%)
Written notification about debt8 (%)
Disclosure verification of debt5 (%)
Communication tactics2 (%)
False statements or representation2 (%)
Taking/threatening an illegal action2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 11 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 10 |
| Written notification about debt | Didn't receive enough information to verify debt | 8 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 3 |
| Disclosure verification of debt | Right to dispute notice not received | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
Where do complaints against RoundPoint Mortgage Servicing LLC come from?
The states where consumers have filed the most CFPB complaints against RoundPoint Mortgage Servicing LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against RoundPoint Mortgage Servicing LLC
Across 20 states with at least one filing
- Texas
Texas
13 complaints
- Pennsylvania
Pennsylvania
6 complaints
- Illinois 4
Illinois
4 complaints
- California 3
California
3 complaints
- Arizona 3
Arizona
3 complaints
- Maryland 3
Maryland
3 complaints
- Delaware 3
Delaware
3 complaints
- Louisiana 3
Louisiana
3 complaints
Frequently Asked Questions
What is the most common complaint against RoundPoint Mortgage Servicing LLC? ▼
The most common issue consumers report about RoundPoint Mortgage Servicing LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 55 complaints filed with the CFPB.
Are complaints against RoundPoint Mortgage Servicing LLC increasing or decreasing? ▼
Complaints against RoundPoint Mortgage Servicing LLC are rising. The company received 19 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is RoundPoint Mortgage Servicing LLC's reputation grade? ▼
RoundPoint Mortgage Servicing LLC has a reputation grade of C (score: 61.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does RoundPoint Mortgage Servicing LLC respond to consumer complaints? ▼
RoundPoint Mortgage Servicing LLC has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does RoundPoint Mortgage Servicing LLC operate? ▼
RoundPoint Mortgage Servicing LLC has received CFPB complaints from consumers in 20 states, with the most complaints from Texas (13 complaints).
What can I do if RoundPoint Mortgage Servicing LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If RoundPoint Mortgage Servicing LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |