This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 58 complaints

RoundPoint Mortgage Servicing LLC - Debt Collector Complaint Profile

CFPB complaint profile across 21 states, reputation grade C.

Complaints by issue type

What consumers report about RoundPoint Mortgage Servicing LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 61.2/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: RoundPoint Mortgage Servicing LLC ranks ahead of 47% of the 5,283 collectors PlainCollector grades - 53% keep a cleaner CFPB record, on 58 all-time complaints and a 93% timely-response rate.

47th pct
reputation rank of 5,283 graded collectors
58
CFPB complaints, all-time
93%
answered inside the CFPB window
16
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about RoundPoint Mortgage Servicing LLC?

RoundPoint Mortgage Servicing LLC has accumulated 58 total CFPB complaints across 21 states, with 16 filed in the most recent 12 months against 42 historical complaints before that window. The trailing-12-month volume represents 27.6% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 93% timely-response rate against a 18% consumer-dispute-after-response rate.

Complaints have been recorded across 21 states, led by Texas with 13 and Pennsylvania with 7. Normalized against the full CFPB collector database, the reputation score of 61.2/100 places RoundPoint Mortgage Servicing LLC in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

58

low-volume (CCDB)

Last 12 months

16

27.6% of all-time complaints

Stable →

States active

21

multi-region footprint

Timely response rate

93%

good band

Consumer disputes

18%

average (vertical avg ~19%)

Reputation grade

C

61.2/100 composite

How does RoundPoint Mortgage Servicing LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

61 47th percentile higher than 47% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

RoundPoint Mortgage Servicing LLC versus the debt-collection vertical average.

Timely response within SLA 92.7%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 18.2%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 37.5%

Share of US states + territories with at least one filed complaint against this collector.

How does RoundPoint Mortgage Servicing LLC compare to its peers?

How does RoundPoint Mortgage Servicing LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
RoundPoint Mortgage Se… National average
Complaints (last 12 mo)lower is better
16
0
268
Timely-response ratehigher is better
93%
97%
91%
Consumer-dispute ratelower is better
18%
10%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-12 2022-05

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 17
Took or threatened to take negative or legal action - 17
Written notification about debt - 8
Disclosure verification of debt - 5
Communication tactics - 4
False statements or representation - 3
Taking/threatening an illegal action - 2
Cont'd attempts collect debt not owed - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against RoundPoint Mortgage Servicing LLC come from?

RoundPoint Mortgage Servicing LLC's own per-state count, not a national baseline.

Top states by complaints against RoundPoint Mortgage Servicing LLC

Across 21 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if RoundPoint Mortgage Servicing LLC contacts you

A grade of C signals how RoundPoint Mortgage Servicing LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really RoundPoint Mortgage Servicing LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how RoundPoint Mortgage Servicing LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against RoundPoint Mortgage Servicing LLC? ▼

The most common issue consumers report about RoundPoint Mortgage Servicing LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 58 complaints filed with the CFPB.

Are complaints against RoundPoint Mortgage Servicing LLC increasing or decreasing? ▼

Complaints against RoundPoint Mortgage Servicing LLC have been stable. The company received 16 complaints in the last 12 months.

What is RoundPoint Mortgage Servicing LLC's reputation grade? ▼

RoundPoint Mortgage Servicing LLC has a reputation grade of C (score: 61.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does RoundPoint Mortgage Servicing LLC respond to consumer complaints? ▼

RoundPoint Mortgage Servicing LLC has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.

In how many states does RoundPoint Mortgage Servicing LLC operate? ▼

RoundPoint Mortgage Servicing LLC has received CFPB complaints from consumers in 21 states, with the most complaints from Texas (13 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.