Total CFPB complaints
84
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 84 complaints
Rocket Mortgage, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 29 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Rocket Mortgage, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
24 complaints
- Written notification about debt
Written notification about debt
14 complaints
- Took or threatened to take negative or legal action 9
Took or threatened to take negative or legal action
9 complaints
- Communication tactics 6
Communication tactics
6 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Cont'd attempts collect debt not owed 5
Cont'd attempts collect debt not owed
5 complaints
C
Grade C · 64.8/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Rocket Mortgage, LLC?
Rocket Mortgage, LLC has accumulated 84 total CFPB complaints across 29 states, with 23 filed in the most recent 12 months against 61 historical complaints before that window. The trailing-12-month volume represents 27.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 29 states, led by California with 12 and Georgia with 11, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 64.8/100 places Rocket Mortgage, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
23
27.4% of total history
Rising ↑
States active
29
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
C
64.8/100 composite
Response-quality profile
How Rocket Mortgage, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 14.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 51.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Rocket Mortgage, LLC compare to its peers?
Rocket Mortgage, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-02 2026-03
Top Consumer Issues
Written notification about debt14 (%)
Attempts to collect debt not owed24 (%)
Took or threatened to take negative or legal action9 (%)
Communication tactics6 (%)
False statements or representation5 (%)
Cont'd attempts collect debt not owed5 (%)
Disclosure verification of debt3 (%)
Didn't provide services promised3 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 14 |
| Attempts to collect debt not owed | Debt was paid | 10 |
| Attempts to collect debt not owed | Debt is not yours | 10 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 9 |
| Communication tactics | Frequent or repeated calls | 6 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Didn't provide services promised | — | 3 |
Where do complaints against Rocket Mortgage, LLC come from?
The states where consumers have filed the most CFPB complaints against Rocket Mortgage, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Rocket Mortgage, LLC
Across 29 states with at least one filing
- California
California
12 complaints
- Georgia
Georgia
11 complaints
- Florida
Florida
8 complaints
- Texas
Texas
5 complaints
- North Carolina
North Carolina
5 complaints
- New York
New York
5 complaints
- Pennsylvania 4
Pennsylvania
4 complaints
- Ohio 3
Ohio
3 complaints
Frequently Asked Questions
What is the most common complaint against Rocket Mortgage, LLC? ▼
The most common issue consumers report about Rocket Mortgage, LLC is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 84 complaints filed with the CFPB.
Are complaints against Rocket Mortgage, LLC increasing or decreasing? ▼
Complaints against Rocket Mortgage, LLC are rising. The company received 23 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Rocket Mortgage, LLC's reputation grade? ▼
Rocket Mortgage, LLC has a reputation grade of C (score: 64.8/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Rocket Mortgage, LLC respond to consumer complaints? ▼
Rocket Mortgage, LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does Rocket Mortgage, LLC operate? ▼
Rocket Mortgage, LLC has received CFPB complaints from consumers in 29 states, with the most complaints from California (12 complaints).
What can I do if Rocket Mortgage, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Rocket Mortgage, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |