This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 114 complaints

Rocket Mortgage, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 34 states, reputation grade C.

Complaints by issue type

What consumers report about Rocket Mortgage, LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 64.8/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Rocket Mortgage, LLC ranks ahead of 58% of the 5,283 collectors PlainCollector grades - 42% keep a cleaner CFPB record, on 114 all-time complaints and a 100% timely-response rate.

58th pct
reputation rank of 5,283 graded collectors
114
CFPB complaints, all-time
100%
answered inside the CFPB window
52
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Rocket Mortgage, LLC?

Rocket Mortgage, LLC has accumulated 114 total CFPB complaints across 34 states, with 52 filed in the most recent 12 months against 62 historical complaints before that window. The trailing-12-month volume represents 45.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Didn't receive enough information to verify debt". The company posts a 100% timely-response rate against a 7% consumer-dispute-after-response rate.

Complaints have been recorded across 34 states, led by Georgia with 16 and California with 14. Normalized against the full CFPB collector database, the reputation score of 64.8/100 places Rocket Mortgage, LLC in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

114

mid-volume (CCDB)

Last 12 months

52

45.6% of all-time complaints

Rising ↑

States active

34

multi-region footprint

Timely response rate

100%

excellent band

Consumer disputes

7%

low (vertical avg ~19%)

Reputation grade

C

64.8/100 composite

How does Rocket Mortgage, LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

65 58th percentile higher than 58% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Rocket Mortgage, LLC versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 7.1%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 60.7%

Share of US states + territories with at least one filed complaint against this collector.

How does Rocket Mortgage, LLC compare to its peers?

How does Rocket Mortgage, LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Rocket Mortgage, LLC National average
Complaints (last 12 mo)lower is better
52
12
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
7%
8%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-07 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 42
Took or threatened to take negative or legal action - 26
Written notification about debt - 19
Communication tactics - 9
False statements or representation - 6
Cont'd attempts collect debt not owed - 5
Disclosure verification of debt - 3
Improper contact or sharing of info - 3
Threatened to contact someone or share information improperly - 1

Where do complaints against Rocket Mortgage, LLC come from?

Rocket Mortgage, LLC's own per-state count, not a national baseline.

Top states by complaints against Rocket Mortgage, LLC

Across 34 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Rocket Mortgage, LLC contacts you

A grade of C signals how Rocket Mortgage, LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Rocket Mortgage, LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Rocket Mortgage, LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Rocket Mortgage, LLC? ▼

The most common issue consumers report about Rocket Mortgage, LLC is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 114 complaints filed with the CFPB.

Are complaints against Rocket Mortgage, LLC increasing or decreasing? ▼

Complaints against Rocket Mortgage, LLC are rising. The company received 52 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Rocket Mortgage, LLC's reputation grade? ▼

Rocket Mortgage, LLC has a reputation grade of C (score: 64.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Rocket Mortgage, LLC respond to consumer complaints? ▼

Rocket Mortgage, LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.

In how many states does Rocket Mortgage, LLC operate? ▼

Rocket Mortgage, LLC has received CFPB complaints from consumers in 34 states, with the most complaints from Georgia (16 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.