Total CFPB complaints
11
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 11 complaints
Robinson & Associates — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Robinson & Associates
- Communication tactics
Communication tactics
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- Written notification about debt
Written notification about debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
D
Grade D · 53.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Robinson & Associates?
Robinson & Associates has accumulated 11 total CFPB complaints across 7 states, with 0 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 45% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by California with 4 and North Carolina with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.8/100 places Robinson & Associates in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
7
Distinct state filings
Timely response rate
45%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
D
53.8/100 composite
Response-quality profile
How Robinson & Associates performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 45.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Robinson & Associates compare to its peers?
Robinson & Associates National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-09 2020-12
Top Consumer Issues
Cont'd attempts collect debt not owed3 (%)
Communication tactics4 (%)
False statements or representation1 (%)
Written notification about debt2 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Communication tactics | Called after sent written cease of comm | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
Where do complaints against Robinson & Associates come from?
The states where consumers have filed the most CFPB complaints against Robinson & Associates. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Robinson & Associates
Across 7 states with at least one filing
- California
California
4 complaints
- North Carolina
North Carolina
2 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Virginia 1
Virginia
1 complaints
- New York 1
New York
1 complaints
- New Jersey 1
New Jersey
1 complaints
- Texas 1
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against Robinson & Associates? ▼
The most common issue consumers report about Robinson & Associates is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 11 complaints filed with the CFPB.
Are complaints against Robinson & Associates increasing or decreasing? ▼
Complaints against Robinson & Associates have been stable. The company received 0 complaints in the last 12 months.
What is Robinson & Associates's reputation grade? ▼
Robinson & Associates has a reputation grade of D (score: 53.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Robinson & Associates respond to consumer complaints? ▼
Robinson & Associates has a 45% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does Robinson & Associates operate? ▼
Robinson & Associates has received CFPB complaints from consumers in 7 states, with the most complaints from California (4 complaints).
What can I do if Robinson & Associates is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Robinson & Associates violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |