Total CFPB complaints
64
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 64 complaints
Roadrunner Account Services, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 21 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Roadrunner Account Services, LLC
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
22 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
21 complaints
- False statements or representation 7
False statements or representation
7 complaints
- Written notification about debt 5
Written notification about debt
5 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Didn't provide services promised 1
Didn't provide services promised
1 complaints
D
Grade D · 55.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Roadrunner Account Services, LLC?
Roadrunner Account Services, LLC has accumulated 64 total CFPB complaints across 21 states, with 41 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 64.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 21 states, led by North Carolina with 15 and Florida with 9, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.1/100 places Roadrunner Account Services, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
41
64.1% of total history
Rising ↑
States active
21
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
55.1/100 composite
Response-quality profile
How Roadrunner Account Services, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 37.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Roadrunner Account Services, LLC compare to its peers?
Roadrunner Account Ser… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-06 2026-03
Top Consumer Issues
Took or threatened to take negative or legal action22 (%)
Attempts to collect debt not owed21 (%)
False statements or representation7 (%)
Written notification about debt5 (%)
Threatened to contact someone or share information improperly2 (%)
Didn't provide services promised1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 21 |
| Attempts to collect debt not owed | Debt was result of identity theft | 9 |
| Attempts to collect debt not owed | Debt is not yours | 9 |
| False statements or representation | Attempted to collect wrong amount | 7 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 1 |
| Didn't provide services promised | — | 1 |
Where do complaints against Roadrunner Account Services, LLC come from?
The states where consumers have filed the most CFPB complaints against Roadrunner Account Services, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Roadrunner Account Services, LLC
Across 21 states with at least one filing
- North Carolina
North Carolina
15 complaints
- Florida
Florida
9 complaints
- Texas
Texas
7 complaints
- Georgia 3
Georgia
3 complaints
- Arizona 3
Arizona
3 complaints
- Michigan 3
Michigan
3 complaints
- Illinois 3
Illinois
3 complaints
- Louisiana 2
Louisiana
2 complaints
Frequently Asked Questions
What is the most common complaint against Roadrunner Account Services, LLC? ▼
The most common issue consumers report about Roadrunner Account Services, LLC is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 64 complaints filed with the CFPB.
Are complaints against Roadrunner Account Services, LLC increasing or decreasing? ▼
Complaints against Roadrunner Account Services, LLC are rising. The company received 41 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Roadrunner Account Services, LLC's reputation grade? ▼
Roadrunner Account Services, LLC has a reputation grade of D (score: 55.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Roadrunner Account Services, LLC respond to consumer complaints? ▼
Roadrunner Account Services, LLC has a 100% timely response rate to CFPB complaints.
In how many states does Roadrunner Account Services, LLC operate? ▼
Roadrunner Account Services, LLC has received CFPB complaints from consumers in 21 states, with the most complaints from North Carolina (15 complaints).
What can I do if Roadrunner Account Services, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Roadrunner Account Services, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |