Total CFPB complaints
459
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 459 complaints
Riverwalk Financial Corporation — Debt Collector Complaint Profile
CFPB complaint profile across 41 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Riverwalk Financial Corporation
- Attempts to collect debt not owed
Attempts to collect debt not owed
159 complaints
- Written notification about debt
Written notification about debt
152 complaints
- False statements or representation 32
False statements or representation
32 complaints
- Disclosure verification of debt 20
Disclosure verification of debt
20 complaints
- Took or threatened to take negative or legal action 19
Took or threatened to take negative or legal action
19 complaints
- Cont'd attempts collect debt not owed 13
Cont'd attempts collect debt not owed
13 complaints
F
Grade F · 50.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Riverwalk Financial Corporation?
Riverwalk Financial Corporation has accumulated 459 total CFPB complaints across 41 states, with 5 filed in the most recent 12 months against 454 historical complaints before that window. The trailing-12-month volume represents 1.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 75% timely-response rate against a 14% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 41 states, led by Texas with 91 and Georgia with 41, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 50.0/100 places Riverwalk Financial Corporation in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
5
1.1% of total history
Rising ↑
States active
41
Distinct state filings
Timely response rate
75%
Within CFPB SLA window
Consumer disputes
14%
After company response
Reputation grade
F
50.0/100 composite
Response-quality profile
How Riverwalk Financial Corporation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 75.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 28.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 73.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Riverwalk Financial Corporation compare to its peers?
Riverwalk Financial Co… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-11 2025-11
Top Consumer Issues
Written notification about debt152 (%)
Attempts to collect debt not owed159 (%)
False statements or representation32 (%)
Took or threatened to take negative or legal action19 (%)
Cont'd attempts collect debt not owed13 (%)
Disclosure verification of debt20 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 110 |
| Attempts to collect debt not owed | Debt is not yours | 104 |
| Written notification about debt | Didn't receive notice of right to dispute | 42 |
| Attempts to collect debt not owed | Debt was result of identity theft | 38 |
| False statements or representation | Attempted to collect wrong amount | 32 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 19 |
| Attempts to collect debt not owed | Debt was paid | 17 |
| Cont'd attempts collect debt not owed | Debt is not mine | 13 |
| Disclosure verification of debt | Not given enough info to verify debt | 11 |
| Disclosure verification of debt | Right to dispute notice not received | 9 |
Where do complaints against Riverwalk Financial Corporation come from?
The states where consumers have filed the most CFPB complaints against Riverwalk Financial Corporation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Riverwalk Financial Corporation
Across 41 states with at least one filing
- Texas
Texas
91 complaints
- Georgia
Georgia
41 complaints
- California 36
California
36 complaints
- Florida 33
Florida
33 complaints
- Illinois 17
Illinois
17 complaints
- Pennsylvania 16
Pennsylvania
16 complaints
- New York 15
New York
15 complaints
- Virginia 15
Virginia
15 complaints
Frequently Asked Questions
What is the most common complaint against Riverwalk Financial Corporation? ▼
The most common issue consumers report about Riverwalk Financial Corporation is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 459 complaints filed with the CFPB.
Are complaints against Riverwalk Financial Corporation increasing or decreasing? ▼
Complaints against Riverwalk Financial Corporation are rising. The company received 5 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Riverwalk Financial Corporation's reputation grade? ▼
Riverwalk Financial Corporation has a reputation grade of F (score: 50.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Riverwalk Financial Corporation respond to consumer complaints? ▼
Riverwalk Financial Corporation has a 75% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.
In how many states does Riverwalk Financial Corporation operate? ▼
Riverwalk Financial Corporation has received CFPB complaints from consumers in 41 states, with the most complaints from Texas (91 complaints).
What can I do if Riverwalk Financial Corporation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Riverwalk Financial Corporation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |