Total CFPB complaints
98
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 98 complaints
RICHLAND HOLDINGS, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 15 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about RICHLAND HOLDINGS, INC.
- Attempts to collect debt not owed
Attempts to collect debt not owed
41 complaints
- Written notification about debt
Written notification about debt
21 complaints
- False statements or representation 14
False statements or representation
14 complaints
- Took or threatened to take negative or legal action 8
Took or threatened to take negative or legal action
8 complaints
- Disclosure verification of debt 6
Disclosure verification of debt
6 complaints
F
Grade F · 50.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about RICHLAND HOLDINGS, INC.?
RICHLAND HOLDINGS, INC. has accumulated 98 total CFPB complaints across 15 states, with 10 filed in the most recent 12 months against 88 historical complaints before that window. The trailing-12-month volume represents 10.2% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 77% timely-response rate against a 31% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 15 states, led by Nevada with 61 and California with 17, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 50.0/100 places RICHLAND HOLDINGS, INC. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
10
10.2% of total history
Stable →
States active
15
Distinct state filings
Timely response rate
77%
Within CFPB SLA window
Consumer disputes
31%
After company response
Reputation grade
F
50.0/100 composite
Response-quality profile
How RICHLAND HOLDINGS, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 76.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 61.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 26.8%
Share of US states + territories with at least one filed complaint against this collector.
How does RICHLAND HOLDINGS, INC. compare to its peers?
RICHLAND HOLDINGS, INC… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-12 2026-03
Top Consumer Issues
Attempts to collect debt not owed41 (%)
False statements or representation14 (%)
Written notification about debt21 (%)
Disclosure verification of debt6 (%)
Took or threatened to take negative or legal action8 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 20 |
| False statements or representation | Attempted to collect wrong amount | 14 |
| Attempts to collect debt not owed | Debt was result of identity theft | 13 |
| Written notification about debt | Didn't receive enough information to verify debt | 12 |
| Written notification about debt | Didn't receive notice of right to dispute | 9 |
| Attempts to collect debt not owed | Debt was paid | 8 |
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
Where do complaints against RICHLAND HOLDINGS, INC. come from?
The states where consumers have filed the most CFPB complaints against RICHLAND HOLDINGS, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against RICHLAND HOLDINGS, INC.
Across 15 states with at least one filing
- Nevada
Nevada
61 complaints
- California 17
California
17 complaints
- Arizona 3
Arizona
3 complaints
- Florida 3
Florida
3 complaints
- Washington 2
Washington
2 complaints
- New Mexico 2
New Mexico
2 complaints
- Maine 1
Maine
1 complaints
- Alaska 1
Alaska
1 complaints
Frequently Asked Questions
What is the most common complaint against RICHLAND HOLDINGS, INC.? ▼
The most common issue consumers report about RICHLAND HOLDINGS, INC. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 98 complaints filed with the CFPB.
Are complaints against RICHLAND HOLDINGS, INC. increasing or decreasing? ▼
Complaints against RICHLAND HOLDINGS, INC. have been stable. The company received 10 complaints in the last 12 months.
What is RICHLAND HOLDINGS, INC.'s reputation grade? ▼
RICHLAND HOLDINGS, INC. has a reputation grade of F (score: 50.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does RICHLAND HOLDINGS, INC. respond to consumer complaints? ▼
RICHLAND HOLDINGS, INC. has a 77% timely response rate to CFPB complaints. Consumers disputed the company's response in 31% of cases.
In how many states does RICHLAND HOLDINGS, INC. operate? ▼
RICHLAND HOLDINGS, INC. has received CFPB complaints from consumers in 15 states, with the most complaints from Nevada (61 complaints).
What can I do if RICHLAND HOLDINGS, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If RICHLAND HOLDINGS, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |