Total CFPB complaints
17
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 17 complaints
Rhodes, Kelly Assoc Inc — Debt Collector Complaint Profile
CFPB complaint profile across 1 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Rhodes, Kelly Assoc Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
6 complaints
- False statements or representation
False statements or representation
5 complaints
- Written notification about debt
Written notification about debt
4 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
B
Grade B · 74.9/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Rhodes, Kelly Assoc Inc?
Rhodes, Kelly Assoc Inc has accumulated 17 total CFPB complaints across 1 states, with 1 filed in the most recent 12 months against 16 historical complaints before that window. The trailing-12-month volume represents 5.9% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 1 states, led by North Carolina with 17, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 74.9/100 places Rhodes, Kelly Assoc Inc in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
5.9% of total history
Falling ↓
States active
1
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
74.9/100 composite
Response-quality profile
How Rhodes, Kelly Assoc Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 1.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Rhodes, Kelly Assoc Inc compare to its peers?
Rhodes, Kelly Assoc In… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-11 2025-12
Top Consumer Issues
Attempts to collect debt not owed6 (%)
Written notification about debt4 (%)
False statements or representation5 (%)
Took or threatened to take negative or legal action1 (%)
Communication tactics1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 4 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against Rhodes, Kelly Assoc Inc come from?
The states where consumers have filed the most CFPB complaints against Rhodes, Kelly Assoc Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Rhodes, Kelly Assoc Inc
Across 1 states with at least one filing
- North Carolina
North Carolina
17 complaints
Frequently Asked Questions
What is the most common complaint against Rhodes, Kelly Assoc Inc? ▼
The most common issue consumers report about Rhodes, Kelly Assoc Inc is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 17 complaints filed with the CFPB.
Are complaints against Rhodes, Kelly Assoc Inc increasing or decreasing? ▼
Complaints against Rhodes, Kelly Assoc Inc are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Rhodes, Kelly Assoc Inc's reputation grade? ▼
Rhodes, Kelly Assoc Inc has a reputation grade of B (score: 74.9/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Rhodes, Kelly Assoc Inc respond to consumer complaints? ▼
Rhodes, Kelly Assoc Inc has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Rhodes, Kelly Assoc Inc operate? ▼
Rhodes, Kelly Assoc Inc has received CFPB complaints from consumers in 1 states, with the most complaints from North Carolina (17 complaints).
What can I do if Rhodes, Kelly Assoc Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Rhodes, Kelly Assoc Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |