Total CFPB complaints
12
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 12 complaints
Reverse Mortgage Solutions, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Reverse Mortgage Solutions, Inc.
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- False statements or representation
False statements or representation
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 74.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Reverse Mortgage Solutions, Inc.?
Reverse Mortgage Solutions, Inc. has accumulated 12 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 12 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Seized or attempted to seize your property", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Florida with 3 and Puerto Rico with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 74.2/100 places Reverse Mortgage Solutions, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
74.2/100 composite
Response-quality profile
How Reverse Mortgage Solutions, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 91.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Reverse Mortgage Solutions, Inc. compare to its peers?
Reverse Mortgage Solut… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-09 2021-07
Top Consumer Issues
Took or threatened to take negative or legal action4 (%)
Attempts to collect debt not owed3 (%)
False statements or representation2 (%)
Cont'd attempts collect debt not owed2 (%)
Disclosure verification of debt1 (%)
Most common issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 3 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against Reverse Mortgage Solutions, Inc. come from?
The states where consumers have filed the most CFPB complaints against Reverse Mortgage Solutions, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Reverse Mortgage Solutions, Inc.
Across 9 states with at least one filing
- Florida
Florida
3 complaints
- Puerto Rico
Puerto Rico
2 complaints
- Louisiana 1
Louisiana
1 complaints
- Maryland 1
Maryland
1 complaints
- Oklahoma 1
Oklahoma
1 complaints
- Illinois 1
Illinois
1 complaints
- New York 1
New York
1 complaints
- Hawaii 1
Hawaii
1 complaints
Frequently Asked Questions
What is the most common complaint against Reverse Mortgage Solutions, Inc.? ▼
The most common issue consumers report about Reverse Mortgage Solutions, Inc. is "Took or threatened to take negative or legal action", specifically "Seized or attempted to seize your property". This is based on 12 complaints filed with the CFPB.
Are complaints against Reverse Mortgage Solutions, Inc. increasing or decreasing? ▼
Complaints against Reverse Mortgage Solutions, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Reverse Mortgage Solutions, Inc.'s reputation grade? ▼
Reverse Mortgage Solutions, Inc. has a reputation grade of B (score: 74.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Reverse Mortgage Solutions, Inc. respond to consumer complaints? ▼
Reverse Mortgage Solutions, Inc. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Reverse Mortgage Solutions, Inc. operate? ▼
Reverse Mortgage Solutions, Inc. has received CFPB complaints from consumers in 9 states, with the most complaints from Florida (3 complaints).
What can I do if Reverse Mortgage Solutions, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Reverse Mortgage Solutions, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |