This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 707 complaints

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch - Debt Collector Complaint Profile

CFPB complaint profile across 44 states, reputation grade D.

Complaints by issue type

What consumers report about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 55.2/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch ranks ahead of 26% of the 5,283 collectors PlainCollector grades - 74% keep a cleaner CFPB record, on 707 all-time complaints and a 91% timely-response rate.

26th pct
reputation rank of 5,283 graded collectors
707
CFPB complaints, all-time
91%
answered inside the CFPB window
3
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has accumulated 707 total CFPB complaints across 44 states, with 3 filed in the most recent 12 months against 704 historical complaints before that window. The trailing-12-month volume represents 0.4% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine". The company posts a 91% timely-response rate against a 13% consumer-dispute-after-response rate.

Complaints have been recorded across 44 states, led by Texas with 73 and Florida with 66. Normalized against the full CFPB collector database, the reputation score of 55.2/100 places Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

707

mid-volume (CCDB)

Last 12 months

3

0.4% of all-time complaints

Falling ↓

States active

44

multi-region footprint

Timely response rate

91%

good band

Consumer disputes

13%

average (vertical avg ~19%)

Reputation grade

D

55.2/100 composite

How does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

55 26th percentile higher than 26% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch versus the debt-collection vertical average.

Timely response within SLA 91.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 12.7%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 78.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch compare to its peers?

How does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Retrieval-Masters Cred… National average
Complaints (last 12 mo)lower is better
3
39
268
Timely-response ratehigher is better
91%
100%
91%
Consumer-dispute ratelower is better
13%
15%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Cont'd attempts collect debt not owed - 255
Communication tactics - 118
Attempts to collect debt not owed - 111
Disclosure verification of debt - 92
Written notification about debt - 58
False statements or representation - 43
Improper contact or sharing of info - 17
Took or threatened to take negative or legal action - 6
Threatened to contact someone or share information improperly - 4
Taking/threatening an illegal action - 3

Where do complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch come from?

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's own per-state count, not a national baseline.

Top states by complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

Across 44 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch contacts you

A grade of D signals how Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch? ▼

The most common issue consumers report about Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 707 complaints filed with the CFPB.

Are complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch increasing or decreasing? ▼

Complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch are falling. The company received 3 complaints in the last 12 months, showing improvement over prior periods.

What is Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's reputation grade? ▼

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has a reputation grade of D (score: 55.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch respond to consumer complaints? ▼

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has a 91% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.

In how many states does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch operate? ▼

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch has received CFPB complaints from consumers in 44 states, with the most complaints from Texas (73 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.