This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 14 complaints

Retention Consulting Services Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade F.

Complaints by issue type

What consumers report about Retention Consulting Services Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 47.8/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Retention Consulting Services Inc. ranks ahead of 11% of the 5,283 collectors PlainCollector grades - 89% keep a cleaner CFPB record, on 14 all-time complaints and a 50% timely-response rate.

11th pct
reputation rank of 5,283 graded collectors
14
CFPB complaints, all-time
50%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Retention Consulting Services Inc.?

Retention Consulting Services Inc. has accumulated 14 total CFPB complaints across 12 states, with 0 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Impersonated an attorney or official". The company posts a 50% timely-response rate against a 43% consumer-dispute-after-response rate.

Complaints have been recorded across 12 states, led by New York with 2 and Pennsylvania with 2. Normalized against the full CFPB collector database, the reputation score of 47.8/100 places Retention Consulting Services Inc. in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

14

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

12

regional footprint

Timely response rate

50%

below sla band

Consumer disputes

43%

high (vertical avg ~19%)

Reputation grade

F

47.8/100 composite

How does Retention Consulting Services Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

48 Bottom 11% higher than 11% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Retention Consulting Services Inc. versus the debt-collection vertical average.

Timely response within SLA 50.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 42.9%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 21.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Retention Consulting Services Inc. compare to its peers?

How does Retention Consulting Services Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Retention Consulting S… National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
50%
100%
91%
Consumer-dispute ratelower is better
43%
21%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-03 2022-11

Issue Detail Breakdown

Issue Sub-Issue Complaints
False statements or representation - 5
Took or threatened to take negative or legal action - 3
Communication tactics - 3
Written notification about debt - 1
Disclosure verification of debt - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against Retention Consulting Services Inc. come from?

Retention Consulting Services Inc.'s own per-state count, not a national baseline.

Top states by complaints against Retention Consulting Services Inc.

Across 12 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Retention Consulting Services Inc. contacts you

A grade of F signals how Retention Consulting Services Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Retention Consulting Services Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Retention Consulting Services Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Retention Consulting Services Inc.? ▼

The most common issue consumers report about Retention Consulting Services Inc. is "False statements or representation", specifically "Impersonated an attorney or official". This is based on 14 complaints filed with the CFPB.

Are complaints against Retention Consulting Services Inc. increasing or decreasing? ▼

Complaints against Retention Consulting Services Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Retention Consulting Services Inc.'s reputation grade? ▼

Retention Consulting Services Inc. has a reputation grade of F (score: 47.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Retention Consulting Services Inc. respond to consumer complaints? ▼

Retention Consulting Services Inc. has a 50% timely response rate to CFPB complaints. Consumers disputed the company's response in 43% of cases.

In how many states does Retention Consulting Services Inc. operate? ▼

Retention Consulting Services Inc. has received CFPB complaints from consumers in 12 states, with the most complaints from New York (2 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.