Total CFPB complaints
43,775
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 43,775 complaints
Resurgent Capital Services L.P. — Debt Collector Complaint Profile
CFPB complaint profile across 54 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Resurgent Capital Services L.P.
- Attempts to collect debt not owed
Attempts to collect debt not owed
17,264 complaints
- Written notification about debt
Written notification about debt
7,906 complaints
- False statements or representation 6,898
False statements or representation
6,898 complaints
- Took or threatened to take negative or legal action 4,850
Took or threatened to take negative or legal action
4,850 complaints
- Communication tactics 1,145
Communication tactics
1,145 complaints
- Cont'd attempts collect debt not owed 537
Cont'd attempts collect debt not owed
537 complaints
D
Grade D · 55.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Resurgent Capital Services L.P.?
Resurgent Capital Services L.P. has accumulated 43,775 total CFPB complaints across 54 states, with 17,344 filed in the most recent 12 months against 26,431 historical complaints before that window. The trailing-12-month volume represents 39.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 54 states, led by Texas with 5,492 and Florida with 5,099, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.5/100 places Resurgent Capital Services L.P. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
17,344
39.6% of total history
Rising ↑
States active
54
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
D
55.5/100 composite
Response-quality profile
How Resurgent Capital Services L.P. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 36.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 96.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Resurgent Capital Services L.P. compare to its peers?
Resurgent Capital Serv… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed17,264 (%)
False statements or representation6,898 (%)
Written notification about debt7,906 (%)
Took or threatened to take negative or legal action4,850 (%)
Communication tactics1,145 (%)
Cont'd attempts collect debt not owed537 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 11,060 |
| False statements or representation | Attempted to collect wrong amount | 6,898 |
| Written notification about debt | Didn't receive enough information to verify debt | 5,379 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4,891 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4,850 |
| Written notification about debt | Didn't receive notice of right to dispute | 2,527 |
| Attempts to collect debt not owed | Debt was paid | 1,313 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 611 |
| Cont'd attempts collect debt not owed | Debt is not mine | 537 |
| Communication tactics | Frequent or repeated calls | 534 |
Where do complaints against Resurgent Capital Services L.P. come from?
The states where consumers have filed the most CFPB complaints against Resurgent Capital Services L.P.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Resurgent Capital Services L.P.
Across 54 states with at least one filing
- Texas
Texas
5,492 complaints
- Florida
Florida
5,099 complaints
- California
California
3,934 complaints
- Georgia
Georgia
3,870 complaints
- New York
New York
2,345 complaints
- Pennsylvania 1,915
Pennsylvania
1,915 complaints
- Illinois 1,901
Illinois
1,901 complaints
- New Jersey 1,522
New Jersey
1,522 complaints
Frequently Asked Questions
What is the most common complaint against Resurgent Capital Services L.P.? ▼
The most common issue consumers report about Resurgent Capital Services L.P. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 43,775 complaints filed with the CFPB.
Are complaints against Resurgent Capital Services L.P. increasing or decreasing? ▼
Complaints against Resurgent Capital Services L.P. are rising. The company received 17,344 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Resurgent Capital Services L.P.'s reputation grade? ▼
Resurgent Capital Services L.P. has a reputation grade of D (score: 55.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Resurgent Capital Services L.P. respond to consumer complaints? ▼
Resurgent Capital Services L.P. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does Resurgent Capital Services L.P. operate? ▼
Resurgent Capital Services L.P. has received CFPB complaints from consumers in 54 states, with the most complaints from Texas (5,492 complaints).
What can I do if Resurgent Capital Services L.P. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Resurgent Capital Services L.P. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |