Total CFPB complaints
568
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 568 complaints
ResidentCollect, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 32 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about ResidentCollect, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
193 complaints
- Written notification about debt
Written notification about debt
103 complaints
- False statements or representation
False statements or representation
93 complaints
- Cont'd attempts collect debt not owed 46
Cont'd attempts collect debt not owed
46 complaints
- Took or threatened to take negative or legal action 41
Took or threatened to take negative or legal action
41 complaints
- Disclosure verification of debt 15
Disclosure verification of debt
15 complaints
F
Grade F · 43.4/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about ResidentCollect, Inc.?
ResidentCollect, Inc. has accumulated 568 total CFPB complaints across 32 states, with 142 filed in the most recent 12 months against 426 historical complaints before that window. The trailing-12-month volume represents 25.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 71% timely-response rate against a 32% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 32 states, led by Texas with 252 and Florida with 89, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 43.4/100 places ResidentCollect, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
142
25.0% of total history
Rising ↑
States active
32
Distinct state filings
Timely response rate
71%
Within CFPB SLA window
Consumer disputes
32%
After company response
Reputation grade
F
43.4/100 composite
Response-quality profile
How ResidentCollect, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 70.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 64.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 57.1%
Share of US states + territories with at least one filed complaint against this collector.
How does ResidentCollect, Inc. compare to its peers?
ResidentCollect, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-03
Top Consumer Issues
Attempts to collect debt not owed193 (%)
False statements or representation93 (%)
Written notification about debt103 (%)
Took or threatened to take negative or legal action41 (%)
Cont'd attempts collect debt not owed46 (%)
Disclosure verification of debt15 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 128 |
| False statements or representation | Attempted to collect wrong amount | 93 |
| Written notification about debt | Didn't receive enough information to verify debt | 72 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 41 |
| Attempts to collect debt not owed | Debt was paid | 35 |
| Cont'd attempts collect debt not owed | Debt is not mine | 32 |
| Written notification about debt | Didn't receive notice of right to dispute | 31 |
| Attempts to collect debt not owed | Debt was result of identity theft | 30 |
| Disclosure verification of debt | Not given enough info to verify debt | 15 |
| Cont'd attempts collect debt not owed | Debt was paid | 14 |
Where do complaints against ResidentCollect, Inc. come from?
The states where consumers have filed the most CFPB complaints against ResidentCollect, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against ResidentCollect, Inc.
Across 32 states with at least one filing
- Texas
Texas
252 complaints
- Florida 89
Florida
89 complaints
- Georgia 47
Georgia
47 complaints
- California 40
California
40 complaints
- Louisiana 19
Louisiana
19 complaints
- North Carolina 15
North Carolina
15 complaints
- South Carolina 12
South Carolina
12 complaints
- New York 11
New York
11 complaints
Frequently Asked Questions
What is the most common complaint against ResidentCollect, Inc.? ▼
The most common issue consumers report about ResidentCollect, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 568 complaints filed with the CFPB.
Are complaints against ResidentCollect, Inc. increasing or decreasing? ▼
Complaints against ResidentCollect, Inc. are rising. The company received 142 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is ResidentCollect, Inc.'s reputation grade? ▼
ResidentCollect, Inc. has a reputation grade of F (score: 43.4/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does ResidentCollect, Inc. respond to consumer complaints? ▼
ResidentCollect, Inc. has a 71% timely response rate to CFPB complaints. Consumers disputed the company's response in 32% of cases.
In how many states does ResidentCollect, Inc. operate? ▼
ResidentCollect, Inc. has received CFPB complaints from consumers in 32 states, with the most complaints from Texas (252 complaints).
What can I do if ResidentCollect, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If ResidentCollect, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |