Total CFPB complaints
319
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 319 complaints
REGIONS FINANCIAL CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 28 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about REGIONS FINANCIAL CORPORATION
- Attempts to collect debt not owed
Attempts to collect debt not owed
123 complaints
- Took or threatened to take negative or legal action 49
Took or threatened to take negative or legal action
49 complaints
- Written notification about debt 29
Written notification about debt
29 complaints
- Communication tactics 28
Communication tactics
28 complaints
- False statements or representation 26
False statements or representation
26 complaints
- Disclosure verification of debt 7
Disclosure verification of debt
7 complaints
D
Grade D · 57.0/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about REGIONS FINANCIAL CORPORATION?
REGIONS FINANCIAL CORPORATION has accumulated 319 total CFPB complaints across 28 states, with 87 filed in the most recent 12 months against 232 historical complaints before that window. The trailing-12-month volume represents 27.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 23% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 28 states, led by Florida with 71 and Texas with 35, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.0/100 places REGIONS FINANCIAL CORPORATION in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
87
27.3% of total history
Rising ↑
States active
28
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
23%
After company response
Reputation grade
D
57.0/100 composite
Response-quality profile
How REGIONS FINANCIAL CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 45.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 50.0%
Share of US states + territories with at least one filed complaint against this collector.
How does REGIONS FINANCIAL CORPORATION compare to its peers?
REGIONS FINANCIAL CORP… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-03
Top Consumer Issues
Attempts to collect debt not owed123 (%)
Took or threatened to take negative or legal action49 (%)
False statements or representation26 (%)
Communication tactics28 (%)
Written notification about debt29 (%)
Disclosure verification of debt7 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 62 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 49 |
| Attempts to collect debt not owed | Debt was result of identity theft | 46 |
| False statements or representation | Attempted to collect wrong amount | 26 |
| Communication tactics | Frequent or repeated calls | 21 |
| Written notification about debt | Didn't receive enough information to verify debt | 20 |
| Attempts to collect debt not owed | Debt was paid | 15 |
| Written notification about debt | Didn't receive notice of right to dispute | 9 |
| Disclosure verification of debt | Not given enough info to verify debt | 7 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 7 |
Where do complaints against REGIONS FINANCIAL CORPORATION come from?
The states where consumers have filed the most CFPB complaints against REGIONS FINANCIAL CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against REGIONS FINANCIAL CORPORATION
Across 28 states with at least one filing
- Florida
Florida
71 complaints
- Texas
Texas
35 complaints
- Georgia
Georgia
32 complaints
- Alabama
Alabama
32 complaints
- Mississippi 21
Mississippi
21 complaints
- Tennessee 21
Tennessee
21 complaints
- California 13
California
13 complaints
- Illinois 12
Illinois
12 complaints
Frequently Asked Questions
What is the most common complaint against REGIONS FINANCIAL CORPORATION? ▼
The most common issue consumers report about REGIONS FINANCIAL CORPORATION is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 319 complaints filed with the CFPB.
Are complaints against REGIONS FINANCIAL CORPORATION increasing or decreasing? ▼
Complaints against REGIONS FINANCIAL CORPORATION are rising. The company received 87 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is REGIONS FINANCIAL CORPORATION's reputation grade? ▼
REGIONS FINANCIAL CORPORATION has a reputation grade of D (score: 57.0/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does REGIONS FINANCIAL CORPORATION respond to consumer complaints? ▼
REGIONS FINANCIAL CORPORATION has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.
In how many states does REGIONS FINANCIAL CORPORATION operate? ▼
REGIONS FINANCIAL CORPORATION has received CFPB complaints from consumers in 28 states, with the most complaints from Florida (71 complaints).
What can I do if REGIONS FINANCIAL CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If REGIONS FINANCIAL CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |