This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 530 complaints

Real Time Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 44 states, reputation grade D.

Complaints by issue type

What consumers report about Real Time Group, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.1/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Real Time Group, Inc. ranks ahead of 23% of the 5,283 collectors PlainCollector grades - 77% keep a cleaner CFPB record, on 530 all-time complaints and a 92% timely-response rate.

23rd pct
reputation rank of 5,283 graded collectors
530
CFPB complaints, all-time
92%
answered inside the CFPB window
21
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Real Time Group, Inc.?

Real Time Group, Inc. has accumulated 530 total CFPB complaints across 44 states, with 21 filed in the most recent 12 months against 509 historical complaints before that window. The trailing-12-month volume represents 4.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Didn't receive enough information to verify debt". The company posts a 92% timely-response rate against a 19% consumer-dispute-after-response rate.

Complaints have been recorded across 44 states, led by California with 160 and Florida with 48. Normalized against the full CFPB collector database, the reputation score of 54.1/100 places Real Time Group, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

530

mid-volume (CCDB)

Last 12 months

21

4.0% of all-time complaints

Falling ↓

States active

44

multi-region footprint

Timely response rate

92%

good band

Consumer disputes

19%

average (vertical avg ~19%)

Reputation grade

D

54.1/100 composite

How does Real Time Group, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

54 Bottom 23% higher than 23% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Real Time Group, Inc. versus the debt-collection vertical average.

Timely response within SLA 91.6%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 18.9%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 78.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Real Time Group, Inc. compare to its peers?

How does Real Time Group, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Real Time Group, Inc. National average
Complaints (last 12 mo)lower is better
21
0
268
Timely-response ratehigher is better
92%
98%
91%
Consumer-dispute ratelower is better
19%
14%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-01 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 141
Cont'd attempts collect debt not owed - 100
Written notification about debt - 73
False statements or representation - 69
Disclosure verification of debt - 55
Took or threatened to take negative or legal action - 37
Communication tactics - 36
Improper contact or sharing of info - 8
Taking/threatening an illegal action - 7
Threatened to contact someone or share information improperly - 3

Where do complaints against Real Time Group, Inc. come from?

Real Time Group, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Real Time Group, Inc.

Across 44 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Real Time Group, Inc. contacts you

A grade of D signals how Real Time Group, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Real Time Group, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Real Time Group, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Real Time Group, Inc.? ▼

The most common issue consumers report about Real Time Group, Inc. is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 530 complaints filed with the CFPB.

Are complaints against Real Time Group, Inc. increasing or decreasing? ▼

Complaints against Real Time Group, Inc. are falling. The company received 21 complaints in the last 12 months, showing improvement over prior periods.

What is Real Time Group, Inc.'s reputation grade? ▼

Real Time Group, Inc. has a reputation grade of D (score: 54.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Real Time Group, Inc. respond to consumer complaints? ▼

Real Time Group, Inc. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.

In how many states does Real Time Group, Inc. operate? ▼

Real Time Group, Inc. has received CFPB complaints from consumers in 44 states, with the most complaints from California (160 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.