Total CFPB complaints
525
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 525 complaints
Real Time Group, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 44 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Real Time Group, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
120 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
73 complaints
- Written notification about debt
Written notification about debt
67 complaints
- False statements or representation
False statements or representation
59 complaints
- Disclosure verification of debt 42
Disclosure verification of debt
42 complaints
- Took or threatened to take negative or legal action 22
Took or threatened to take negative or legal action
22 complaints
D
Grade D · 54.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Real Time Group, Inc.?
Real Time Group, Inc. has accumulated 525 total CFPB complaints across 44 states, with 25 filed in the most recent 12 months against 500 historical complaints before that window. The trailing-12-month volume represents 4.8% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate against a 19% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 44 states, led by California with 160 and Florida with 48, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.1/100 places Real Time Group, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
25
4.8% of total history
Falling ↓
States active
44
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Consumer disputes
19%
After company response
Reputation grade
D
54.1/100 composite
Response-quality profile
How Real Time Group, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 91.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 37.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 78.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Real Time Group, Inc. compare to its peers?
Real Time Group, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-01 2026-03
Top Consumer Issues
Written notification about debt67 (%)
False statements or representation59 (%)
Cont'd attempts collect debt not owed73 (%)
Attempts to collect debt not owed120 (%)
Disclosure verification of debt42 (%)
Took or threatened to take negative or legal action22 (%)
Communication tactics21 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 67 |
| False statements or representation | Attempted to collect wrong amount | 59 |
| Cont'd attempts collect debt not owed | Debt is not mine | 45 |
| Attempts to collect debt not owed | Debt is not yours | 45 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 42 |
| Disclosure verification of debt | Not given enough info to verify debt | 42 |
| Attempts to collect debt not owed | Debt was paid | 33 |
| Cont'd attempts collect debt not owed | Debt was paid | 28 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 22 |
| Communication tactics | Frequent or repeated calls | 21 |
Where do complaints against Real Time Group, Inc. come from?
The states where consumers have filed the most CFPB complaints against Real Time Group, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Real Time Group, Inc.
Across 44 states with at least one filing
- California
California
160 complaints
- Florida 48
Florida
48 complaints
- Texas 28
Texas
28 complaints
- Maryland 23
Maryland
23 complaints
- Nevada 21
Nevada
21 complaints
- Ohio 18
Ohio
18 complaints
- Georgia 17
Georgia
17 complaints
- New York 16
New York
16 complaints
Frequently Asked Questions
What is the most common complaint against Real Time Group, Inc.? ▼
The most common issue consumers report about Real Time Group, Inc. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 525 complaints filed with the CFPB.
Are complaints against Real Time Group, Inc. increasing or decreasing? ▼
Complaints against Real Time Group, Inc. are falling. The company received 25 complaints in the last 12 months, showing improvement over prior periods.
What is Real Time Group, Inc.'s reputation grade? ▼
Real Time Group, Inc. has a reputation grade of D (score: 54.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Real Time Group, Inc. respond to consumer complaints? ▼
Real Time Group, Inc. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.
In how many states does Real Time Group, Inc. operate? ▼
Real Time Group, Inc. has received CFPB complaints from consumers in 44 states, with the most complaints from California (160 complaints).
What can I do if Real Time Group, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Real Time Group, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |