Total CFPB complaints
18
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 18 complaints
Randolph, Boyd, Cherry and Vaughan — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Randolph, Boyd, Cherry and Vaughan
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
8 complaints
- False statements or representation 3
False statements or representation
3 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Confusing or missing disclosures 1
Confusing or missing disclosures
1 complaints
B
Grade B · 74.6/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Randolph, Boyd, Cherry and Vaughan?
Randolph, Boyd, Cherry and Vaughan has accumulated 18 total CFPB complaints across 4 states, with 0 filed in the most recent 12 months against 18 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened to sue you for very old debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Virginia with 15 and Tennessee with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 74.6/100 places Randolph, Boyd, Cherry and Vaughan in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
4
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
74.6/100 composite
Response-quality profile
How Randolph, Boyd, Cherry and Vaughan performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Randolph, Boyd, Cherry and Vaughan compare to its peers?
Randolph, Boyd, Cherry… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-03 2024-07
Top Consumer Issues
Took or threatened to take negative or legal action8 (%)
False statements or representation3 (%)
Written notification about debt2 (%)
Taking/threatening an illegal action1 (%)
Disclosure verification of debt1 (%)
Confusing or missing disclosures1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 2 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 2 |
| Taking/threatening an illegal action | Sued where didn't live/sign for debt | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Confusing or missing disclosures | — | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against Randolph, Boyd, Cherry and Vaughan come from?
The states where consumers have filed the most CFPB complaints against Randolph, Boyd, Cherry and Vaughan. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Randolph, Boyd, Cherry and Vaughan
Across 4 states with at least one filing
- Virginia
Virginia
15 complaints
- Tennessee 1
Tennessee
1 complaints
- New York 1
New York
1 complaints
- North Carolina 1
North Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against Randolph, Boyd, Cherry and Vaughan? ▼
The most common issue consumers report about Randolph, Boyd, Cherry and Vaughan is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 18 complaints filed with the CFPB.
Are complaints against Randolph, Boyd, Cherry and Vaughan increasing or decreasing? ▼
Complaints against Randolph, Boyd, Cherry and Vaughan are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Randolph, Boyd, Cherry and Vaughan's reputation grade? ▼
Randolph, Boyd, Cherry and Vaughan has a reputation grade of B (score: 74.6/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Randolph, Boyd, Cherry and Vaughan respond to consumer complaints? ▼
Randolph, Boyd, Cherry and Vaughan has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Randolph, Boyd, Cherry and Vaughan operate? ▼
Randolph, Boyd, Cherry and Vaughan has received CFPB complaints from consumers in 4 states, with the most complaints from Virginia (15 complaints).
What can I do if Randolph, Boyd, Cherry and Vaughan is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Randolph, Boyd, Cherry and Vaughan violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |