Total CFPB complaints
27
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 27 complaints
Quest Legal Group — Debt Collector Complaint Profile
CFPB complaint profile across 17 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Quest Legal Group
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
16 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
7 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
F
Grade F · 24.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Quest Legal Group?
Quest Legal Group has accumulated 27 total CFPB complaints across 17 states, with 0 filed in the most recent 12 months against 27 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened to sue you for very old debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 17 states, led by Texas with 4 and Tennessee with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 24.2/100 places Quest Legal Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
17
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
24.2/100 composite
Response-quality profile
How Quest Legal Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 30.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Quest Legal Group compare to its peers?
Quest Legal Group National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-09 2024-10
Top Consumer Issues
Took or threatened to take negative or legal action16 (%)
Attempts to collect debt not owed7 (%)
False statements or representation2 (%)
Written notification about debt1 (%)
Communication tactics1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 10 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 6 |
| Attempts to collect debt not owed | Debt is not yours | 5 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
Where do complaints against Quest Legal Group come from?
The states where consumers have filed the most CFPB complaints against Quest Legal Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Quest Legal Group
Across 17 states with at least one filing
- Texas
Texas
4 complaints
- Tennessee
Tennessee
3 complaints
- North Carolina
North Carolina
3 complaints
- Georgia
Georgia
2 complaints
- Virginia
Virginia
2 complaints
- Florida
Florida
2 complaints
- Missouri 1
Missouri
1 complaints
- Kentucky 1
Kentucky
1 complaints
Frequently Asked Questions
What is the most common complaint against Quest Legal Group? ▼
The most common issue consumers report about Quest Legal Group is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 27 complaints filed with the CFPB.
Are complaints against Quest Legal Group increasing or decreasing? ▼
Complaints against Quest Legal Group are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Quest Legal Group's reputation grade? ▼
Quest Legal Group has a reputation grade of F (score: 24.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Quest Legal Group respond to consumer complaints? ▼
Quest Legal Group has a 0% timely response rate to CFPB complaints.
In how many states does Quest Legal Group operate? ▼
Quest Legal Group has received CFPB complaints from consumers in 17 states, with the most complaints from Texas (4 complaints).
What can I do if Quest Legal Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Quest Legal Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |