Total CFPB complaints
56
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 56 complaints
Quality Recovery Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Quality Recovery Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
20 complaints
- False statements or representation
False statements or representation
8 complaints
- Cont'd attempts collect debt not owed 7
Cont'd attempts collect debt not owed
7 complaints
- Written notification about debt 7
Written notification about debt
7 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
D
Grade D · 56.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Quality Recovery Services, Inc.?
Quality Recovery Services, Inc. has accumulated 56 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 56 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 79% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Georgia with 41 and Florida with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.2/100 places Quality Recovery Services, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
79%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
D
56.2/100 composite
Response-quality profile
How Quality Recovery Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 78.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 35.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Quality Recovery Services, Inc. compare to its peers?
Quality Recovery Servi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-08 2023-08
Top Consumer Issues
Attempts to collect debt not owed20 (%)
False statements or representation8 (%)
Cont'd attempts collect debt not owed7 (%)
Written notification about debt7 (%)
Disclosure verification of debt5 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 15 |
| False statements or representation | Attempted to collect wrong amount | 8 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
| Disclosure verification of debt | Right to dispute notice not received | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
Where do complaints against Quality Recovery Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Quality Recovery Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Quality Recovery Services, Inc.
Across 9 states with at least one filing
- Georgia
Georgia
41 complaints
- Florida 6
Florida
6 complaints
- South Carolina 2
South Carolina
2 complaints
- North Carolina 1
North Carolina
1 complaints
- Texas 1
Texas
1 complaints
- Washington 1
Washington
1 complaints
- Illinois 1
Illinois
1 complaints
- Ohio 1
Ohio
1 complaints
Frequently Asked Questions
What is the most common complaint against Quality Recovery Services, Inc.? ▼
The most common issue consumers report about Quality Recovery Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 56 complaints filed with the CFPB.
Are complaints against Quality Recovery Services, Inc. increasing or decreasing? ▼
Complaints against Quality Recovery Services, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Quality Recovery Services, Inc.'s reputation grade? ▼
Quality Recovery Services, Inc. has a reputation grade of D (score: 56.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Quality Recovery Services, Inc. respond to consumer complaints? ▼
Quality Recovery Services, Inc. has a 79% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does Quality Recovery Services, Inc. operate? ▼
Quality Recovery Services, Inc. has received CFPB complaints from consumers in 9 states, with the most complaints from Georgia (41 complaints).
What can I do if Quality Recovery Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Quality Recovery Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |