Total CFPB complaints
196
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 196 complaints
Progressive Financial Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 40 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Progressive Financial Services, Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
72 complaints
- Communication tactics
Communication tactics
43 complaints
- Disclosure verification of debt 24
Disclosure verification of debt
24 complaints
- Improper contact or sharing of info 13
Improper contact or sharing of info
13 complaints
- False statements or representation 11
False statements or representation
11 complaints
- Attempts to collect debt not owed 5
Attempts to collect debt not owed
5 complaints
C
Grade C · 59.3/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Progressive Financial Services, Inc.?
Progressive Financial Services, Inc. has accumulated 196 total CFPB complaints across 40 states, with 0 filed in the most recent 12 months against 196 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 40 states, led by California with 33 and Arizona with 20, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.3/100 places Progressive Financial Services, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
40
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
C
59.3/100 composite
Response-quality profile
How Progressive Financial Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 29.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 71.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Progressive Financial Services, Inc. compare to its peers?
Progressive Financial … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-01 2018-12
Top Consumer Issues
Cont'd attempts collect debt not owed72 (%)
Communication tactics43 (%)
Disclosure verification of debt24 (%)
False statements or representation11 (%)
Improper contact or sharing of info13 (%)
Attempts to collect debt not owed5 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 51 |
| Communication tactics | Frequent or repeated calls | 43 |
| Disclosure verification of debt | Not given enough info to verify debt | 18 |
| Cont'd attempts collect debt not owed | Debt was paid | 12 |
| False statements or representation | Attempted to collect wrong amount | 11 |
| Improper contact or sharing of info | Contacted employer after asked not to | 9 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 9 |
| Disclosure verification of debt | Right to dispute notice not received | 6 |
| Attempts to collect debt not owed | Debt was result of identity theft | 5 |
| Improper contact or sharing of info | Talked to a third party about my debt | 4 |
Where do complaints against Progressive Financial Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Progressive Financial Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Progressive Financial Services, Inc.
Across 40 states with at least one filing
- California
California
33 complaints
- Arizona
Arizona
20 complaints
- Florida
Florida
14 complaints
- Texas 13
Texas
13 complaints
- New York 13
New York
13 complaints
- Georgia 8
Georgia
8 complaints
- Pennsylvania 7
Pennsylvania
7 complaints
- Virginia 7
Virginia
7 complaints
Frequently Asked Questions
What is the most common complaint against Progressive Financial Services, Inc.? ▼
The most common issue consumers report about Progressive Financial Services, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 196 complaints filed with the CFPB.
Are complaints against Progressive Financial Services, Inc. increasing or decreasing? ▼
Complaints against Progressive Financial Services, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Progressive Financial Services, Inc.'s reputation grade? ▼
Progressive Financial Services, Inc. has a reputation grade of C (score: 59.3/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Progressive Financial Services, Inc. respond to consumer complaints? ▼
Progressive Financial Services, Inc. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does Progressive Financial Services, Inc. operate? ▼
Progressive Financial Services, Inc. has received CFPB complaints from consumers in 40 states, with the most complaints from California (33 complaints).
What can I do if Progressive Financial Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Progressive Financial Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |