This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 196 complaints

Progressive Financial Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 40 states, reputation grade C.

Complaints by issue type

What consumers report about Progressive Financial Services, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 59.3/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Progressive Financial Services, Inc. ranks ahead of 40% of the 5,283 collectors PlainCollector grades - 60% keep a cleaner CFPB record, on 196 all-time complaints and a 97% timely-response rate.

40th pct
reputation rank of 5,283 graded collectors
196
CFPB complaints, all-time
97%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Progressive Financial Services, Inc.?

Progressive Financial Services, Inc. has accumulated 196 total CFPB complaints across 40 states, with 0 filed in the most recent 12 months against 196 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine". The company posts a 97% timely-response rate against a 15% consumer-dispute-after-response rate.

Complaints have been recorded across 40 states, led by California with 33 and Arizona with 20. Normalized against the full CFPB collector database, the reputation score of 59.3/100 places Progressive Financial Services, Inc. in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

196

mid-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

40

multi-region footprint

Timely response rate

97%

excellent band

Consumer disputes

15%

average (vertical avg ~19%)

Reputation grade

C

59.3/100 composite

How does Progressive Financial Services, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

59 40th percentile higher than 40% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Progressive Financial Services, Inc. versus the debt-collection vertical average.

Timely response within SLA 97.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 14.9%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 71.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Progressive Financial Services, Inc. compare to its peers?

How does Progressive Financial Services, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Progressive Financial … National average
Complaints (last 12 mo)lower is better
0
25
268
Timely-response ratehigher is better
97%
94%
91%
Consumer-dispute ratelower is better
15%
27%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-01 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Cont'd attempts collect debt not owed - 74
Communication tactics - 54
Disclosure verification of debt - 25
Improper contact or sharing of info - 16
False statements or representation - 12
Attempts to collect debt not owed - 9
Taking/threatening an illegal action - 5
Written notification about debt - 1

Where do complaints against Progressive Financial Services, Inc. come from?

Progressive Financial Services, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Progressive Financial Services, Inc.

Across 40 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Progressive Financial Services, Inc. contacts you

A grade of C signals how Progressive Financial Services, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Progressive Financial Services, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Progressive Financial Services, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Progressive Financial Services, Inc.? ▼

The most common issue consumers report about Progressive Financial Services, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 196 complaints filed with the CFPB.

Are complaints against Progressive Financial Services, Inc. increasing or decreasing? ▼

Complaints against Progressive Financial Services, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Progressive Financial Services, Inc.'s reputation grade? ▼

Progressive Financial Services, Inc. has a reputation grade of C (score: 59.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Progressive Financial Services, Inc. respond to consumer complaints? ▼

Progressive Financial Services, Inc. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does Progressive Financial Services, Inc. operate? ▼

Progressive Financial Services, Inc. has received CFPB complaints from consumers in 40 states, with the most complaints from California (33 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.