Total CFPB complaints
179
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 179 complaints
Profit Services Group — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Profit Services Group
- Attempts to collect debt not owed
Attempts to collect debt not owed
108 complaints
- Written notification about debt 19
Written notification about debt
19 complaints
- Communication tactics 12
Communication tactics
12 complaints
- Disclosure verification of debt 6
Disclosure verification of debt
6 complaints
- Cont'd attempts collect debt not owed 5
Cont'd attempts collect debt not owed
5 complaints
- Took or threatened to take negative or legal action 5
Took or threatened to take negative or legal action
5 complaints
F
Grade F · 44.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Profit Services Group?
Profit Services Group has accumulated 179 total CFPB complaints across 14 states, with 1 filed in the most recent 12 months against 178 historical complaints before that window. The trailing-12-month volume represents 0.6% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 58% timely-response rate against a 22% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by Georgia with 147 and South Carolina with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 44.0/100 places Profit Services Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
0.6% of total history
Falling ↓
States active
14
Distinct state filings
Timely response rate
58%
Within CFPB SLA window
Consumer disputes
22%
After company response
Reputation grade
F
44.0/100 composite
Response-quality profile
How Profit Services Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 57.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 43.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Profit Services Group compare to its peers?
Profit Services Group National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-05 2026-01
Top Consumer Issues
Attempts to collect debt not owed108 (%)
Written notification about debt19 (%)
Communication tactics12 (%)
Disclosure verification of debt6 (%)
Cont'd attempts collect debt not owed5 (%)
Took or threatened to take negative or legal action5 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 60 |
| Attempts to collect debt not owed | Debt is not yours | 40 |
| Written notification about debt | Didn't receive enough information to verify debt | 15 |
| Communication tactics | Frequent or repeated calls | 8 |
| Attempts to collect debt not owed | Debt was paid | 8 |
| Disclosure verification of debt | Right to dispute notice not received | 6 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 5 |
| Communication tactics | Used obscene/profane/abusive language | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
Where do complaints against Profit Services Group come from?
The states where consumers have filed the most CFPB complaints against Profit Services Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Profit Services Group
Across 14 states with at least one filing
- Georgia
Georgia
147 complaints
- South Carolina 7
South Carolina
7 complaints
- Pennsylvania 6
Pennsylvania
6 complaints
- North Carolina 4
North Carolina
4 complaints
- Florida 3
Florida
3 complaints
- Colorado 1
Colorado
1 complaints
- Nebraska 1
Nebraska
1 complaints
- Tennessee 1
Tennessee
1 complaints
Frequently Asked Questions
What is the most common complaint against Profit Services Group? ▼
The most common issue consumers report about Profit Services Group is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 179 complaints filed with the CFPB.
Are complaints against Profit Services Group increasing or decreasing? ▼
Complaints against Profit Services Group are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Profit Services Group's reputation grade? ▼
Profit Services Group has a reputation grade of F (score: 44.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Profit Services Group respond to consumer complaints? ▼
Profit Services Group has a 58% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.
In how many states does Profit Services Group operate? ▼
Profit Services Group has received CFPB complaints from consumers in 14 states, with the most complaints from Georgia (147 complaints).
What can I do if Profit Services Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Profit Services Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |