Total CFPB complaints
28
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 28 complaints
Professional Service Bureau — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Professional Service Bureau
- Communication tactics
Communication tactics
11 complaints
- False statements or representation
False statements or representation
5 complaints
- Written notification about debt
Written notification about debt
5 complaints
- Attempts to collect debt not owed 3
Attempts to collect debt not owed
3 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
B
Grade B · 65.8/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Professional Service Bureau?
Professional Service Bureau has accumulated 28 total CFPB complaints across 8 states, with 2 filed in the most recent 12 months against 26 historical complaints before that window. The trailing-12-month volume represents 7.1% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 89% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by Florida with 10 and Minnesota with 8, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.8/100 places Professional Service Bureau in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
7.1% of total history
Stable →
States active
8
Distinct state filings
Timely response rate
89%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
B
65.8/100 composite
Response-quality profile
How Professional Service Bureau performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 89.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 15.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Professional Service Bureau compare to its peers?
Professional Service B… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-06 2025-11
Top Consumer Issues
Communication tactics11 (%)
False statements or representation5 (%)
Written notification about debt5 (%)
Attempts to collect debt not owed3 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 7 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Communication tactics | Called after sent written cease of comm | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Taking/threatening an illegal action | Attempted to/Collected exempt funds | 1 |
| Communication tactics | Called outside of 8am-9pm | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
Where do complaints against Professional Service Bureau come from?
The states where consumers have filed the most CFPB complaints against Professional Service Bureau. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Professional Service Bureau
Across 8 states with at least one filing
- Florida
Florida
10 complaints
- Minnesota
Minnesota
8 complaints
- Arizona
Arizona
4 complaints
- Wisconsin 2
Wisconsin
2 complaints
- California 1
California
1 complaints
- Tennessee 1
Tennessee
1 complaints
- Texas 1
Texas
1 complaints
- Montana 1
Montana
1 complaints
Frequently Asked Questions
What is the most common complaint against Professional Service Bureau? ▼
The most common issue consumers report about Professional Service Bureau is "Communication tactics", specifically "Frequent or repeated calls". This is based on 28 complaints filed with the CFPB.
Are complaints against Professional Service Bureau increasing or decreasing? ▼
Complaints against Professional Service Bureau have been stable. The company received 2 complaints in the last 12 months.
What is Professional Service Bureau's reputation grade? ▼
Professional Service Bureau has a reputation grade of B (score: 65.8/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Professional Service Bureau respond to consumer complaints? ▼
Professional Service Bureau has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does Professional Service Bureau operate? ▼
Professional Service Bureau has received CFPB complaints from consumers in 8 states, with the most complaints from Florida (10 complaints).
What can I do if Professional Service Bureau is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Professional Service Bureau violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |