Total CFPB complaints
822
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 822 complaints
Professional Recovery Management — Debt Collector Complaint Profile
CFPB complaint profile across 31 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Professional Recovery Management
- Attempts to collect debt not owed
Attempts to collect debt not owed
273 complaints
- Written notification about debt
Written notification about debt
200 complaints
- Took or threatened to take negative or legal action 81
Took or threatened to take negative or legal action
81 complaints
- False statements or representation 64
False statements or representation
64 complaints
- Cont'd attempts collect debt not owed 60
Cont'd attempts collect debt not owed
60 complaints
- Disclosure verification of debt 22
Disclosure verification of debt
22 complaints
F
Grade F · 46.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Professional Recovery Management?
Professional Recovery Management has accumulated 822 total CFPB complaints across 31 states, with 238 filed in the most recent 12 months against 584 historical complaints before that window. The trailing-12-month volume represents 29.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 79% timely-response rate against a 29% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 31 states, led by Tennessee with 302 and Florida with 154, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 46.5/100 places Professional Recovery Management in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
238
29.0% of total history
Rising ↑
States active
31
Distinct state filings
Timely response rate
79%
Within CFPB SLA window
Consumer disputes
29%
After company response
Reputation grade
F
46.5/100 composite
Response-quality profile
How Professional Recovery Management performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 79.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 59.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 55.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Professional Recovery Management compare to its peers?
Professional Recovery … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed273 (%)
Written notification about debt200 (%)
Took or threatened to take negative or legal action81 (%)
False statements or representation64 (%)
Cont'd attempts collect debt not owed60 (%)
Disclosure verification of debt22 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 172 |
| Written notification about debt | Didn't receive enough information to verify debt | 137 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 81 |
| False statements or representation | Attempted to collect wrong amount | 64 |
| Written notification about debt | Didn't receive notice of right to dispute | 63 |
| Attempts to collect debt not owed | Debt was paid | 56 |
| Attempts to collect debt not owed | Debt was result of identity theft | 45 |
| Cont'd attempts collect debt not owed | Debt is not mine | 33 |
| Cont'd attempts collect debt not owed | Debt was paid | 27 |
| Disclosure verification of debt | Not given enough info to verify debt | 22 |
Where do complaints against Professional Recovery Management come from?
The states where consumers have filed the most CFPB complaints against Professional Recovery Management. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Professional Recovery Management
Across 31 states with at least one filing
- Tennessee
Tennessee
302 complaints
- Florida
Florida
154 complaints
- Alabama 59
Alabama
59 complaints
- South Carolina 55
South Carolina
55 complaints
- Georgia 50
Georgia
50 complaints
- North Carolina 44
North Carolina
44 complaints
- Texas 41
Texas
41 complaints
- Mississippi 18
Mississippi
18 complaints
Frequently Asked Questions
What is the most common complaint against Professional Recovery Management? ▼
The most common issue consumers report about Professional Recovery Management is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 822 complaints filed with the CFPB.
Are complaints against Professional Recovery Management increasing or decreasing? ▼
Complaints against Professional Recovery Management are rising. The company received 238 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Professional Recovery Management's reputation grade? ▼
Professional Recovery Management has a reputation grade of F (score: 46.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Professional Recovery Management respond to consumer complaints? ▼
Professional Recovery Management has a 79% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.
In how many states does Professional Recovery Management operate? ▼
Professional Recovery Management has received CFPB complaints from consumers in 31 states, with the most complaints from Tennessee (302 complaints).
What can I do if Professional Recovery Management is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Professional Recovery Management violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |