This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 920 complaints

Professional Recovery Management - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade F.

Complaints by issue type

What consumers report about Professional Recovery Management

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 46.5/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Professional Recovery Management ranks ahead of 9% of the 5,283 collectors PlainCollector grades - 91% keep a cleaner CFPB record, on 920 all-time complaints and a 79% timely-response rate.

9th pct
reputation rank of 5,283 graded collectors
920
CFPB complaints, all-time
79%
answered inside the CFPB window
296
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Professional Recovery Management?

Professional Recovery Management has accumulated 920 total CFPB complaints across 32 states, with 296 filed in the most recent 12 months against 624 historical complaints before that window. The trailing-12-month volume represents 32.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 79% timely-response rate against a 29% consumer-dispute-after-response rate.

Complaints have been recorded across 32 states, led by Tennessee with 332 and Florida with 168. Normalized against the full CFPB collector database, the reputation score of 46.5/100 places Professional Recovery Management in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

920

mid-volume (CCDB)

Last 12 months

296

32.2% of all-time complaints

Rising ↑

States active

32

multi-region footprint

Timely response rate

79%

acceptable band

Consumer disputes

29%

elevated (vertical avg ~19%)

Reputation grade

F

46.5/100 composite

How does Professional Recovery Management's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

47 Bottom 9% higher than 9% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Professional Recovery Management versus the debt-collection vertical average.

Timely response within SLA 79.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 29.5%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 57.1%

Share of US states + territories with at least one filed complaint against this collector.

How does Professional Recovery Management compare to its peers?

How does Professional Recovery Management compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Professional Recovery … National average
Complaints (last 12 mo)lower is better
296
183
268
Timely-response ratehigher is better
79%
100%
91%
Consumer-dispute ratelower is better
29%
24%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2019-09 2025-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 318
Written notification about debt - 227
Took or threatened to take negative or legal action - 109
False statements or representation - 98
Cont'd attempts collect debt not owed - 75
Communication tactics - 39
Disclosure verification of debt - 38
Threatened to contact someone or share information improperly - 6
Improper contact or sharing of info - 6
Electronic communications - 2

Where do complaints against Professional Recovery Management come from?

Professional Recovery Management's own per-state count, not a national baseline.

Top states by complaints against Professional Recovery Management

Across 32 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Professional Recovery Management contacts you

A grade of F signals how Professional Recovery Management's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Professional Recovery Management and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Professional Recovery Management ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Professional Recovery Management? ▼

The most common issue consumers report about Professional Recovery Management is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 920 complaints filed with the CFPB.

Are complaints against Professional Recovery Management increasing or decreasing? ▼

Complaints against Professional Recovery Management are rising. The company received 296 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Professional Recovery Management's reputation grade? ▼

Professional Recovery Management has a reputation grade of F (score: 46.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Professional Recovery Management respond to consumer complaints? ▼

Professional Recovery Management has a 79% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.

In how many states does Professional Recovery Management operate? ▼

Professional Recovery Management has received CFPB complaints from consumers in 32 states, with the most complaints from Tennessee (332 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.