Total CFPB complaints
1,575
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1,575 complaints
Professional Debt Mediation, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 47 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Professional Debt Mediation, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
691 complaints
- Written notification about debt 244
Written notification about debt
244 complaints
- False statements or representation 231
False statements or representation
231 complaints
- Took or threatened to take negative or legal action 104
Took or threatened to take negative or legal action
104 complaints
- Cont'd attempts collect debt not owed 86
Cont'd attempts collect debt not owed
86 complaints
- Disclosure verification of debt 35
Disclosure verification of debt
35 complaints
F
Grade F · 50.1/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Professional Debt Mediation, Inc.?
Professional Debt Mediation, Inc. has accumulated 1,575 total CFPB complaints across 47 states, with 382 filed in the most recent 12 months against 1,193 historical complaints before that window. The trailing-12-month volume represents 24.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 82% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 47 states, led by Florida with 533 and Georgia with 309, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 50.1/100 places Professional Debt Mediation, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
382
24.3% of total history
Rising ↑
States active
47
Distinct state filings
Timely response rate
82%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
F
50.1/100 composite
Response-quality profile
How Professional Debt Mediation, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 82.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 35.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 83.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Professional Debt Mediation, Inc. compare to its peers?
Professional Debt Medi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed691 (%)
False statements or representation231 (%)
Written notification about debt244 (%)
Took or threatened to take negative or legal action104 (%)
Cont'd attempts collect debt not owed86 (%)
Disclosure verification of debt35 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 415 |
| False statements or representation | Attempted to collect wrong amount | 231 |
| Attempts to collect debt not owed | Debt was result of identity theft | 190 |
| Written notification about debt | Didn't receive enough information to verify debt | 170 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 104 |
| Attempts to collect debt not owed | Debt was paid | 86 |
| Written notification about debt | Didn't receive notice of right to dispute | 74 |
| Cont'd attempts collect debt not owed | Debt is not mine | 61 |
| Disclosure verification of debt | Not given enough info to verify debt | 35 |
| Cont'd attempts collect debt not owed | Debt was paid | 25 |
Where do complaints against Professional Debt Mediation, Inc. come from?
The states where consumers have filed the most CFPB complaints against Professional Debt Mediation, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Professional Debt Mediation, Inc.
Across 47 states with at least one filing
- Florida
Florida
533 complaints
- Georgia
Georgia
309 complaints
- Texas
Texas
219 complaints
- North Carolina 59
North Carolina
59 complaints
- South Carolina 53
South Carolina
53 complaints
- New York 34
New York
34 complaints
- Connecticut 31
Connecticut
31 complaints
- Alabama 30
Alabama
30 complaints
Frequently Asked Questions
What is the most common complaint against Professional Debt Mediation, Inc.? ▼
The most common issue consumers report about Professional Debt Mediation, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,575 complaints filed with the CFPB.
Are complaints against Professional Debt Mediation, Inc. increasing or decreasing? ▼
Complaints against Professional Debt Mediation, Inc. are rising. The company received 382 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Professional Debt Mediation, Inc.'s reputation grade? ▼
Professional Debt Mediation, Inc. has a reputation grade of F (score: 50.1/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Professional Debt Mediation, Inc. respond to consumer complaints? ▼
Professional Debt Mediation, Inc. has a 82% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does Professional Debt Mediation, Inc. operate? ▼
Professional Debt Mediation, Inc. has received CFPB complaints from consumers in 47 states, with the most complaints from Florida (533 complaints).
What can I do if Professional Debt Mediation, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Professional Debt Mediation, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |