Total CFPB complaints
11
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 11 complaints
Professional Collection Company — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Professional Collection Company
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Written notification about debt
Written notification about debt
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
C
Grade C · 65.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Professional Collection Company?
Professional Collection Company has accumulated 11 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 64% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Louisiana with 10 and Texas with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.0/100 places Professional Collection Company in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
2
Distinct state filings
Timely response rate
64%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
C
65.0/100 composite
Response-quality profile
How Professional Collection Company performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 63.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Professional Collection Company compare to its peers?
Professional Collectio… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-12 2021-03
Top Consumer Issues
Cont'd attempts collect debt not owed3 (%)
Attempts to collect debt not owed2 (%)
Written notification about debt2 (%)
Improper contact or sharing of info1 (%)
Threatened to contact someone or share information improperly1 (%)
Communication tactics1 (%)
False statements or representation1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against Professional Collection Company come from?
The states where consumers have filed the most CFPB complaints against Professional Collection Company. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Professional Collection Company
Across 2 states with at least one filing
- Louisiana
Louisiana
10 complaints
- Texas 1
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against Professional Collection Company? ▼
The most common issue consumers report about Professional Collection Company is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 11 complaints filed with the CFPB.
Are complaints against Professional Collection Company increasing or decreasing? ▼
Complaints against Professional Collection Company have been stable. The company received 0 complaints in the last 12 months.
What is Professional Collection Company's reputation grade? ▼
Professional Collection Company has a reputation grade of C (score: 65.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Professional Collection Company respond to consumer complaints? ▼
Professional Collection Company has a 64% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Professional Collection Company operate? ▼
Professional Collection Company has received CFPB complaints from consumers in 2 states, with the most complaints from Louisiana (10 complaints).
What can I do if Professional Collection Company is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Professional Collection Company violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |