Total CFPB complaints
89
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 89 complaints
Professional Claims Bureau, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Professional Claims Bureau, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
33 complaints
- Written notification about debt
Written notification about debt
20 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
16 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Communication tactics 4
Communication tactics
4 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
C
Grade C · 60.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Professional Claims Bureau, Inc.?
Professional Claims Bureau, Inc. has accumulated 89 total CFPB complaints across 8 states, with 0 filed in the most recent 12 months against 89 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 87% timely-response rate against a 4% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by New York with 77 and New Jersey with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.5/100 places Professional Claims Bureau, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
8
Distinct state filings
Timely response rate
87%
Within CFPB SLA window
Consumer disputes
4%
After company response
Reputation grade
C
60.5/100 composite
Response-quality profile
How Professional Claims Bureau, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 86.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 8.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Professional Claims Bureau, Inc. compare to its peers?
Professional Claims Bu… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-07 2023-11
Top Consumer Issues
Attempts to collect debt not owed33 (%)
Written notification about debt20 (%)
Cont'd attempts collect debt not owed16 (%)
False statements or representation5 (%)
Disclosure verification of debt3 (%)
Communication tactics4 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 20 |
| Written notification about debt | Didn't receive enough information to verify debt | 18 |
| Attempts to collect debt not owed | Debt was paid | 13 |
| Cont'd attempts collect debt not owed | Debt is not mine | 10 |
| Cont'd attempts collect debt not owed | Debt was paid | 6 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
Where do complaints against Professional Claims Bureau, Inc. come from?
The states where consumers have filed the most CFPB complaints against Professional Claims Bureau, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Professional Claims Bureau, Inc.
Across 8 states with at least one filing
- New York
New York
77 complaints
- New Jersey 3
New Jersey
3 complaints
- Texas 2
Texas
2 complaints
- California 2
California
2 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- Kansas 1
Kansas
1 complaints
- South Carolina 1
South Carolina
1 complaints
- District of Columbia 1
District of Columbia
1 complaints
Frequently Asked Questions
What is the most common complaint against Professional Claims Bureau, Inc.? ▼
The most common issue consumers report about Professional Claims Bureau, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 89 complaints filed with the CFPB.
Are complaints against Professional Claims Bureau, Inc. increasing or decreasing? ▼
Complaints against Professional Claims Bureau, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Professional Claims Bureau, Inc.'s reputation grade? ▼
Professional Claims Bureau, Inc. has a reputation grade of C (score: 60.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Professional Claims Bureau, Inc. respond to consumer complaints? ▼
Professional Claims Bureau, Inc. has a 87% timely response rate to CFPB complaints. Consumers disputed the company's response in 4% of cases.
In how many states does Professional Claims Bureau, Inc. operate? ▼
Professional Claims Bureau, Inc. has received CFPB complaints from consumers in 8 states, with the most complaints from New York (77 complaints).
What can I do if Professional Claims Bureau, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Professional Claims Bureau, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |