Total CFPB complaints
280
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 280 complaints
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch — Debt Collector Complaint Profile
CFPB complaint profile across 40 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch
- Attempts to collect debt not owed
Attempts to collect debt not owed
101 complaints
- Written notification about debt
Written notification about debt
43 complaints
- Communication tactics 35
Communication tactics
35 complaints
- False statements or representation 20
False statements or representation
20 complaints
- Took or threatened to take negative or legal action 13
Took or threatened to take negative or legal action
13 complaints
- Cont'd attempts collect debt not owed 12
Cont'd attempts collect debt not owed
12 complaints
D
Grade D · 54.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch?
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has accumulated 280 total CFPB complaints across 40 states, with 0 filed in the most recent 12 months against 280 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 84% timely-response rate against a 13% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 40 states, led by California with 65 and Texas with 33, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.2/100 places Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
40
Distinct state filings
Timely response rate
84%
Within CFPB SLA window
Consumer disputes
13%
After company response
Reputation grade
D
54.2/100 composite
Response-quality profile
How Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 84.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 26.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 71.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch compare to its peers?
Professional Bureau of… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-10 2023-08
Top Consumer Issues
Attempts to collect debt not owed101 (%)
Written notification about debt43 (%)
Communication tactics35 (%)
False statements or representation20 (%)
Took or threatened to take negative or legal action13 (%)
Cont'd attempts collect debt not owed12 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 54 |
| Attempts to collect debt not owed | Debt was paid | 29 |
| Written notification about debt | Didn't receive enough information to verify debt | 28 |
| Communication tactics | Frequent or repeated calls | 26 |
| False statements or representation | Attempted to collect wrong amount | 20 |
| Attempts to collect debt not owed | Debt was result of identity theft | 18 |
| Written notification about debt | Didn't receive notice of right to dispute | 15 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 13 |
| Cont'd attempts collect debt not owed | Debt is not mine | 12 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 9 |
Where do complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch come from?
The states where consumers have filed the most CFPB complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch
Across 40 states with at least one filing
- California
California
65 complaints
- Texas
Texas
33 complaints
- Florida 23
Florida
23 complaints
- New York 17
New York
17 complaints
- Virginia 12
Virginia
12 complaints
- Illinois 10
Illinois
10 complaints
- Pennsylvania 10
Pennsylvania
10 complaints
- Georgia 10
Georgia
10 complaints
Frequently Asked Questions
What is the most common complaint against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch? ▼
The most common issue consumers report about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 280 complaints filed with the CFPB.
Are complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch increasing or decreasing? ▼
Complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch have been stable. The company received 0 complaints in the last 12 months.
What is Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's reputation grade? ▼
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has a reputation grade of D (score: 54.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch respond to consumer complaints? ▼
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has a 84% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.
In how many states does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch operate? ▼
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has received CFPB complaints from consumers in 40 states, with the most complaints from California (65 complaints).
What can I do if Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |