This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 283 complaints

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch - Debt Collector Complaint Profile

CFPB complaint profile across 40 states, reputation grade D.

Complaints by issue type

What consumers report about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.2/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch ranks ahead of 23% of the 5,283 collectors PlainCollector grades - 77% keep a cleaner CFPB record, on 283 all-time complaints and a 84% timely-response rate.

23rd pct
reputation rank of 5,283 graded collectors
283
CFPB complaints, all-time
84%
answered inside the CFPB window
3
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch?

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has accumulated 283 total CFPB complaints across 40 states, with 3 filed in the most recent 12 months against 280 historical complaints before that window. The trailing-12-month volume represents 1.1% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 84% timely-response rate against a 13% consumer-dispute-after-response rate.

Complaints have been recorded across 40 states, led by California with 65 and Texas with 34. Normalized against the full CFPB collector database, the reputation score of 54.2/100 places Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

283

mid-volume (CCDB)

Last 12 months

3

1.1% of all-time complaints

Falling ↓

States active

40

multi-region footprint

Timely response rate

84%

acceptable band

Consumer disputes

13%

average (vertical avg ~19%)

Reputation grade

D

54.2/100 composite

How does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

54 Bottom 23% higher than 23% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch versus the debt-collection vertical average.

Timely response within SLA 84.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 13.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 71.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch compare to its peers?

How does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Professional Bureau of… National average
Complaints (last 12 mo)lower is better
3
0
268
Timely-response ratehigher is better
84%
98%
91%
Consumer-dispute ratelower is better
13%
22%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 108
Written notification about debt - 43
Communication tactics - 43
False statements or representation - 25
Took or threatened to take negative or legal action - 20
Cont'd attempts collect debt not owed - 17
Threatened to contact someone or share information improperly - 12
Disclosure verification of debt - 10
Improper contact or sharing of info - 3
Electronic communications - 1

Where do complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch come from?

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's own per-state count, not a national baseline.

Top states by complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch

Across 40 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch contacts you

A grade of D signals how Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch? ▼

The most common issue consumers report about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 283 complaints filed with the CFPB.

Are complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch increasing or decreasing? ▼

Complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch are falling. The company received 3 complaints in the last 12 months, showing improvement over prior periods.

What is Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's reputation grade? ▼

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has a reputation grade of D (score: 54.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch respond to consumer complaints? ▼

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has a 84% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.

In how many states does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch operate? ▼

Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has received CFPB complaints from consumers in 40 states, with the most complaints from California (65 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.