This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 4,864 complaints

ProCollect, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade F.

Complaints by issue type

What consumers report about ProCollect, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 48.5/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: ProCollect, Inc. ranks ahead of 12% of the 5,283 collectors PlainCollector grades - 88% keep a cleaner CFPB record, on 4,864 all-time complaints and a 89% timely-response rate.

12th pct
reputation rank of 5,283 graded collectors
4,864
CFPB complaints, all-time
89%
answered inside the CFPB window
1,426
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about ProCollect, Inc.?

ProCollect, Inc. has accumulated 4,864 total CFPB complaints across 52 states, with 1,426 filed in the most recent 12 months against 3,438 historical complaints before that window. The trailing-12-month volume represents 29.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 89% timely-response rate against a 32% consumer-dispute-after-response rate.

Complaints have been recorded across 52 states, led by Texas with 2,378 and Florida with 417. Normalized against the full CFPB collector database, the reputation score of 48.5/100 places ProCollect, Inc. in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

4,864

high-volume (CCDB)

Last 12 months

1,426

29.3% of all-time complaints

Rising ↑

States active

52

nationwide footprint

Timely response rate

89%

acceptable band

Consumer disputes

32%

high (vertical avg ~19%)

Reputation grade

F

48.5/100 composite

How does ProCollect, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

48 Bottom 12% higher than 12% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

ProCollect, Inc. versus the debt-collection vertical average.

Timely response within SLA 89.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 32.3%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 92.9%

Share of US states + territories with at least one filed complaint against this collector.

How does ProCollect, Inc. compare to its peers?

How does ProCollect, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
ProCollect, Inc. National average
Complaints (last 12 mo)lower is better
1,426
1,483
268
Timely-response ratehigher is better
89%
98%
91%
Consumer-dispute ratelower is better
32%
26%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-10 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 2,024
Written notification about debt - 897
False statements or representation - 664
Took or threatened to take negative or legal action - 548
Communication tactics - 280
Cont'd attempts collect debt not owed - 251
Disclosure verification of debt - 124
Threatened to contact someone or share information improperly - 34
Electronic communications - 23
Improper contact or sharing of info - 17

Where do complaints against ProCollect, Inc. come from?

ProCollect, Inc.'s own per-state count, not a national baseline.

Top states by complaints against ProCollect, Inc.

Across 52 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if ProCollect, Inc. contacts you

A grade of F signals how ProCollect, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really ProCollect, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how ProCollect, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against ProCollect, Inc.? ▼

The most common issue consumers report about ProCollect, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 4,864 complaints filed with the CFPB.

Are complaints against ProCollect, Inc. increasing or decreasing? ▼

Complaints against ProCollect, Inc. are rising. The company received 1,426 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is ProCollect, Inc.'s reputation grade? ▼

ProCollect, Inc. has a reputation grade of F (score: 48.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does ProCollect, Inc. respond to consumer complaints? ▼

ProCollect, Inc. has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 32% of cases.

In how many states does ProCollect, Inc. operate? ▼

ProCollect, Inc. has received CFPB complaints from consumers in 52 states, with the most complaints from Texas (2,378 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.