Total CFPB complaints
50
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 50 complaints
Pro Com Services of Illinois, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Pro Com Services of Illinois, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
16 complaints
- Written notification about debt
Written notification about debt
15 complaints
- False statements or representation
False statements or representation
8 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
- Communication tactics 2
Communication tactics
2 complaints
C
Grade C · 63.4/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Pro Com Services of Illinois, Inc.?
Pro Com Services of Illinois, Inc. has accumulated 50 total CFPB complaints across 3 states, with 1 filed in the most recent 12 months against 49 historical complaints before that window. The trailing-12-month volume represents 2.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Illinois with 47 and North Carolina with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 63.4/100 places Pro Com Services of Illinois, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
2.0% of total history
Falling ↓
States active
3
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
C
63.4/100 composite
Response-quality profile
How Pro Com Services of Illinois, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 36.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Pro Com Services of Illinois, Inc. compare to its peers?
Pro Com Services of Il… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-03 2025-08
Top Consumer Issues
Written notification about debt15 (%)
Attempts to collect debt not owed16 (%)
False statements or representation8 (%)
Cont'd attempts collect debt not owed3 (%)
Communication tactics2 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 13 |
| Attempts to collect debt not owed | Debt is not yours | 9 |
| Attempts to collect debt not owed | Debt was paid | 6 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| False statements or representation | Impersonated an attorney or official | 1 |
Where do complaints against Pro Com Services of Illinois, Inc. come from?
The states where consumers have filed the most CFPB complaints against Pro Com Services of Illinois, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Pro Com Services of Illinois, Inc.
Across 3 states with at least one filing
- Illinois
Illinois
47 complaints
- North Carolina 2
North Carolina
2 complaints
- Missouri 1
Missouri
1 complaints
Frequently Asked Questions
What is the most common complaint against Pro Com Services of Illinois, Inc.? ▼
The most common issue consumers report about Pro Com Services of Illinois, Inc. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 50 complaints filed with the CFPB.
Are complaints against Pro Com Services of Illinois, Inc. increasing or decreasing? ▼
Complaints against Pro Com Services of Illinois, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Pro Com Services of Illinois, Inc.'s reputation grade? ▼
Pro Com Services of Illinois, Inc. has a reputation grade of C (score: 63.4/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Pro Com Services of Illinois, Inc. respond to consumer complaints? ▼
Pro Com Services of Illinois, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does Pro Com Services of Illinois, Inc. operate? ▼
Pro Com Services of Illinois, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from Illinois (47 complaints).
What can I do if Pro Com Services of Illinois, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Pro Com Services of Illinois, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |