This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 50 complaints

Pro Com Services of Illinois, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 3 states, reputation grade C.

Complaints by issue type

What consumers report about Pro Com Services of Illinois, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 63.4/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Pro Com Services of Illinois, Inc. ranks ahead of 54% of the 5,283 collectors PlainCollector grades - 46% keep a cleaner CFPB record, on 50 all-time complaints and a 98% timely-response rate.

54th pct
reputation rank of 5,283 graded collectors
50
CFPB complaints, all-time
98%
answered inside the CFPB window
1
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Pro Com Services of Illinois, Inc.?

Pro Com Services of Illinois, Inc. has accumulated 50 total CFPB complaints across 3 states, with 1 filed in the most recent 12 months against 49 historical complaints before that window. The trailing-12-month volume represents 2.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Didn't receive enough information to verify debt". The company posts a 98% timely-response rate against a 18% consumer-dispute-after-response rate.

Complaints have been recorded across 3 states, led by Illinois with 47 and North Carolina with 2. Normalized against the full CFPB collector database, the reputation score of 63.4/100 places Pro Com Services of Illinois, Inc. in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

50

low-volume (CCDB)

Last 12 months

1

2.0% of all-time complaints

Falling ↓

States active

3

limited footprint

Timely response rate

98%

excellent band

Consumer disputes

18%

average (vertical avg ~19%)

Reputation grade

C

63.4/100 composite

How does Pro Com Services of Illinois, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

63 54th percentile higher than 54% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Pro Com Services of Illinois, Inc. versus the debt-collection vertical average.

Timely response within SLA 98.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 18.2%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 5.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Pro Com Services of Illinois, Inc. compare to its peers?

How does Pro Com Services of Illinois, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Pro Com Services of Il… National average
Complaints (last 12 mo)lower is better
1
37
268
Timely-response ratehigher is better
98%
100%
91%
Consumer-dispute ratelower is better
18%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 16
Written notification about debt - 15
False statements or representation - 8
Cont'd attempts collect debt not owed - 5
Took or threatened to take negative or legal action - 2
Communication tactics - 2
Disclosure verification of debt - 2

Where do complaints against Pro Com Services of Illinois, Inc. come from?

Pro Com Services of Illinois, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Pro Com Services of Illinois, Inc.

Across 3 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Pro Com Services of Illinois, Inc. contacts you

A grade of C signals how Pro Com Services of Illinois, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Pro Com Services of Illinois, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Pro Com Services of Illinois, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Pro Com Services of Illinois, Inc.? ▼

The most common issue consumers report about Pro Com Services of Illinois, Inc. is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 50 complaints filed with the CFPB.

Are complaints against Pro Com Services of Illinois, Inc. increasing or decreasing? ▼

Complaints against Pro Com Services of Illinois, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.

What is Pro Com Services of Illinois, Inc.'s reputation grade? ▼

Pro Com Services of Illinois, Inc. has a reputation grade of C (score: 63.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Pro Com Services of Illinois, Inc. respond to consumer complaints? ▼

Pro Com Services of Illinois, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.

In how many states does Pro Com Services of Illinois, Inc. operate? ▼

Pro Com Services of Illinois, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from Illinois (47 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.