Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
Premier Student Loan Center — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Premier Student Loan Center
- False statements or representation
False statements or representation
8 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
F
Grade F · 51.8/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Premier Student Loan Center?
Premier Student Loan Center has accumulated 10 total CFPB complaints across 10 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 60% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by Missouri with 1 and Florida with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.8/100 places Premier Student Loan Center in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
10
Distinct state filings
Timely response rate
60%
Within CFPB SLA window
Reputation grade
F
51.8/100 composite
Response-quality profile
How Premier Student Loan Center performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 60.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Premier Student Loan Center compare to its peers?
Premier Student Loan C… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-01 2020-02
Top Consumer Issues
False statements or representation8 (%)
Took or threatened to take negative or legal action1 (%)
Communication tactics1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 4 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against Premier Student Loan Center come from?
The states where consumers have filed the most CFPB complaints against Premier Student Loan Center. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Premier Student Loan Center
Across 10 states with at least one filing
- Missouri
Missouri
1 complaints
- Florida
Florida
1 complaints
- New Hampshire
New Hampshire
1 complaints
- Tennessee
Tennessee
1 complaints
- North Carolina
North Carolina
1 complaints
- Louisiana
Louisiana
1 complaints
- Georgia
Georgia
1 complaints
- Kansas
Kansas
1 complaints
Frequently Asked Questions
What is the most common complaint against Premier Student Loan Center? ▼
The most common issue consumers report about Premier Student Loan Center is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 10 complaints filed with the CFPB.
Are complaints against Premier Student Loan Center increasing or decreasing? ▼
Complaints against Premier Student Loan Center have been stable. The company received 0 complaints in the last 12 months.
What is Premier Student Loan Center's reputation grade? ▼
Premier Student Loan Center has a reputation grade of F (score: 51.8/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Premier Student Loan Center respond to consumer complaints? ▼
Premier Student Loan Center has a 60% timely response rate to CFPB complaints.
In how many states does Premier Student Loan Center operate? ▼
Premier Student Loan Center has received CFPB complaints from consumers in 10 states, with the most complaints from Missouri (1 complaints).
What can I do if Premier Student Loan Center is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Premier Student Loan Center violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |