Total CFPB complaints
66
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 66 complaints
Premier Portfolio Group — Debt Collector Complaint Profile
CFPB complaint profile across 28 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Premier Portfolio Group
- Communication tactics
Communication tactics
21 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
10 complaints
- False statements or representation 7
False statements or representation
7 complaints
- Took or threatened to take negative or legal action 6
Took or threatened to take negative or legal action
6 complaints
- Attempts to collect debt not owed 4
Attempts to collect debt not owed
4 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
F
Grade F · 48.7/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Premier Portfolio Group?
Premier Portfolio Group has accumulated 66 total CFPB complaints across 28 states, with 3 filed in the most recent 12 months against 63 historical complaints before that window. The trailing-12-month volume represents 4.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 62% timely-response rate against a 22% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 28 states, led by California with 8 and Texas with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 48.7/100 places Premier Portfolio Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
4.5% of total history
Rising ↑
States active
28
Distinct state filings
Timely response rate
62%
Within CFPB SLA window
Consumer disputes
22%
After company response
Reputation grade
F
48.7/100 composite
Response-quality profile
How Premier Portfolio Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 62.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 43.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 50.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Premier Portfolio Group compare to its peers?
Premier Portfolio Grou… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-12 2025-11
Top Consumer Issues
Communication tactics21 (%)
Cont'd attempts collect debt not owed10 (%)
Took or threatened to take negative or legal action6 (%)
False statements or representation7 (%)
Attempts to collect debt not owed4 (%)
Disclosure verification of debt3 (%)
Taking/threatening an illegal action3 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 13 |
| Cont'd attempts collect debt not owed | Debt is not mine | 10 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 6 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 5 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 3 |
| Communication tactics | Threatened to take legal action | 3 |
| False statements or representation | Indicated committed crime not paying | 3 |
Where do complaints against Premier Portfolio Group come from?
The states where consumers have filed the most CFPB complaints against Premier Portfolio Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Premier Portfolio Group
Across 28 states with at least one filing
- California
California
8 complaints
- Texas
Texas
6 complaints
- Iowa
Iowa
5 complaints
- Washington
Washington
4 complaints
- South Carolina 3
South Carolina
3 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
- Kansas 3
Kansas
3 complaints
- Indiana 3
Indiana
3 complaints
Frequently Asked Questions
What is the most common complaint against Premier Portfolio Group? ▼
The most common issue consumers report about Premier Portfolio Group is "Communication tactics", specifically "Frequent or repeated calls". This is based on 66 complaints filed with the CFPB.
Are complaints against Premier Portfolio Group increasing or decreasing? ▼
Complaints against Premier Portfolio Group are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Premier Portfolio Group's reputation grade? ▼
Premier Portfolio Group has a reputation grade of F (score: 48.7/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Premier Portfolio Group respond to consumer complaints? ▼
Premier Portfolio Group has a 62% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.
In how many states does Premier Portfolio Group operate? ▼
Premier Portfolio Group has received CFPB complaints from consumers in 28 states, with the most complaints from California (8 complaints).
What can I do if Premier Portfolio Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Premier Portfolio Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |