Total CFPB complaints
122
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 122 complaints
PREFERRED CREDIT INC — Debt Collector Complaint Profile
CFPB complaint profile across 34 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about PREFERRED CREDIT INC
- Attempts to collect debt not owed
Attempts to collect debt not owed
44 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
25 complaints
- False statements or representation 14
False statements or representation
14 complaints
- Communication tactics 9
Communication tactics
9 complaints
- Written notification about debt 9
Written notification about debt
9 complaints
- Cont'd attempts collect debt not owed 6
Cont'd attempts collect debt not owed
6 complaints
C
Grade C · 60.3/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about PREFERRED CREDIT INC?
PREFERRED CREDIT INC has accumulated 122 total CFPB complaints across 34 states, with 45 filed in the most recent 12 months against 77 historical complaints before that window. The trailing-12-month volume represents 36.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 34 states, led by Texas with 29 and California with 18, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.3/100 places PREFERRED CREDIT INC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
45
36.9% of total history
Rising ↑
States active
34
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
C
60.3/100 composite
Response-quality profile
How PREFERRED CREDIT INC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 60.7%
Share of US states + territories with at least one filed complaint against this collector.
How does PREFERRED CREDIT INC compare to its peers?
PREFERRED CREDIT INC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-04 2026-03
Top Consumer Issues
Took or threatened to take negative or legal action25 (%)
Attempts to collect debt not owed44 (%)
False statements or representation14 (%)
Communication tactics9 (%)
Cont'd attempts collect debt not owed6 (%)
Written notification about debt9 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 25 |
| Attempts to collect debt not owed | Debt is not yours | 22 |
| Attempts to collect debt not owed | Debt was result of identity theft | 20 |
| False statements or representation | Attempted to collect wrong amount | 14 |
| Communication tactics | Frequent or repeated calls | 7 |
| Cont'd attempts collect debt not owed | Debt is not mine | 6 |
| Written notification about debt | Didn't receive notice of right to dispute | 6 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 2 |
Where do complaints against PREFERRED CREDIT INC come from?
The states where consumers have filed the most CFPB complaints against PREFERRED CREDIT INC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against PREFERRED CREDIT INC
Across 34 states with at least one filing
- Texas
Texas
29 complaints
- California
California
18 complaints
- Florida
Florida
14 complaints
- Georgia 6
Georgia
6 complaints
- Arizona 5
Arizona
5 complaints
- Nevada 4
Nevada
4 complaints
- Mississippi 4
Mississippi
4 complaints
- Illinois 3
Illinois
3 complaints
Frequently Asked Questions
What is the most common complaint against PREFERRED CREDIT INC? ▼
The most common issue consumers report about PREFERRED CREDIT INC is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 122 complaints filed with the CFPB.
Are complaints against PREFERRED CREDIT INC increasing or decreasing? ▼
Complaints against PREFERRED CREDIT INC are rising. The company received 45 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is PREFERRED CREDIT INC's reputation grade? ▼
PREFERRED CREDIT INC has a reputation grade of C (score: 60.3/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does PREFERRED CREDIT INC respond to consumer complaints? ▼
PREFERRED CREDIT INC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does PREFERRED CREDIT INC operate? ▼
PREFERRED CREDIT INC has received CFPB complaints from consumers in 34 states, with the most complaints from Texas (29 complaints).
What can I do if PREFERRED CREDIT INC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If PREFERRED CREDIT INC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |